A B767 captain removed a passenger during boarding in lax who was so unhappy with her seat that she ...

Attributes
ACN	627565
Time
Date	200408
Day	Thu
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : lax.airport
State Reference	CA
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
ASRS Report	627565
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : 3
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Female passenger was not happy with her seat as she insisted to have a certain seat that was assigned to her on a later scheduled flight. Due to extensive WX delays and an aircraft substitution, we were 7 1/2 hours behind schedule. The agent and flight attendant were unable to convince this lady to tae another seat. Since we were ready to go, I told the flight attendant to tell the lady to either tae a seat or get off of the aircraft. After several mins she agreed to tae a seat but told the flight attendant that she, 'is going to be the nastiest passenger she has ever had.' when informed of what this passenger said, I directed the agent to have this passenger removed as she has idented herself as a potential safety and security hazard to my crew. The lady and her male traveling companion were subsequently deplaned. During the flight, the flight attendants could not give me the passenger's name as the agent did not give them their final paperwor.

Original NASA ASRS Text

Title: A B767 CAPT REMOVED A PAX DURING BOARDING IN LAX WHO WAS SO UNHAPPY WITH HER SEAT THAT SHE THREATENED TO BE THE 'NASTIEST PAX' THE CABIN CREW HAD EVER SEEN.

Narrative: FEMALE PAX WAS NOT HAPPY WITH HER SEAT AS SHE INSISTED TO HAVE A CERTAIN SEAT THAT WAS ASSIGNED TO HER ON A LATER SCHEDULED FLT. DUE TO EXTENSIVE WX DELAYS AND AN ACFT SUBSTITUTION, WE WERE 7 1/2 HRS BEHIND SCHEDULE. THE AGENT AND FLT ATTENDANT WERE UNABLE TO CONVINCE THIS LADY TO TAE ANOTHER SEAT. SINCE WE WERE READY TO GO, I TOLD THE FLT ATTENDANT TO TELL THE LADY TO EITHER TAE A SEAT OR GET OFF OF THE ACFT. AFTER SEVERAL MINS SHE AGREED TO TAE A SEAT BUT TOLD THE FLT ATTENDANT THAT SHE, 'IS GOING TO BE THE NASTIEST PAX SHE HAS EVER HAD.' WHEN INFORMED OF WHAT THIS PAX SAID, I DIRECTED THE AGENT TO HAVE THIS PAX REMOVED AS SHE HAS IDENTED HERSELF AS A POTENTIAL SAFETY AND SECURITY HAZARD TO MY CREW. THE LADY AND HER MALE TRAVELING COMPANION WERE SUBSEQUENTLY DEPLANED. DURING THE FLT, THE FLT ATTENDANTS COULD NOT GIVE ME THE PAX'S NAME AS THE AGENT DID NOT GIVE THEM THEIR FINAL PAPERWOR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B767 captain removed a passenger during boarding in lax who was so unhappy with her seat that she threatened to be the 'nastiest passenger' the cabin crew had ever seen.