Narrative:

I was called at early morning by 1 flight attendant complaining she could not rest due to noise. She told me the hotel was aware of the disco behind the hotel and offered to move her room. I noted her complaint, suggested she try the new room, and that I'd address any fatigue in the morning. At pick-up, all flight attendants had similar complaints. The first officer and I had not been disturbed. I asked the flight attendants if they could fly to mia safely. They agreed, but indicated they were concerned about the iah turn. They were scheduled for a 13 hour day. I spoke with the hotel. They admitted they knew of the problem and apologized. Also, the manager said they could not provide enough quiet rooms for all crew on wkends. They also said they wanted to keep the airline business. They were told that meant they had to provide adequate rooms for all crew. At the airport, station personnel told me there were other hotels that would be quieter. I called dispatch. They contacted crew coordinator in tracking. I advised him of the problem, that I was being proactive in notification, and that I felt we could operate to mia safely. My intent was to give enough notice to cover the iah turn. Coordinator agreed he had experienced similar problems. He noted the 13 hour day. Said he would assign the flight attendants a reassignment and for them to get with their scheduler if there were any questions. They were also asked to write up the hotel. I submit this as soon as possible to highlight the problem and also because in thinking after the fact, that maybe I could have handled the situation differently. The flight attendants were clearly tired. In my and their opinion, they could safely operate to mia. Yet how can we really know this? This time it worked, but we did not have any other problems.

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Original NASA ASRS Text

Title: B737-800 PIC RPT ON NOISY HOTEL THAT AFFECTED HIS CABIN ATTENDANT TEAM'S REST WITH CAPT, THEN ADVISING COMPANY OF POSSIBLE RELIEF REQUIRED FOR FLT ATTENDANTS AFTER ARR MIA.

Narrative: I WAS CALLED AT EARLY MORNING BY 1 FLT ATTENDANT COMPLAINING SHE COULD NOT REST DUE TO NOISE. SHE TOLD ME THE HOTEL WAS AWARE OF THE DISCO BEHIND THE HOTEL AND OFFERED TO MOVE HER ROOM. I NOTED HER COMPLAINT, SUGGESTED SHE TRY THE NEW ROOM, AND THAT I'D ADDRESS ANY FATIGUE IN THE MORNING. AT PICK-UP, ALL FLT ATTENDANTS HAD SIMILAR COMPLAINTS. THE FO AND I HAD NOT BEEN DISTURBED. I ASKED THE FLT ATTENDANTS IF THEY COULD FLY TO MIA SAFELY. THEY AGREED, BUT INDICATED THEY WERE CONCERNED ABOUT THE IAH TURN. THEY WERE SCHEDULED FOR A 13 HR DAY. I SPOKE WITH THE HOTEL. THEY ADMITTED THEY KNEW OF THE PROB AND APOLOGIZED. ALSO, THE MGR SAID THEY COULD NOT PROVIDE ENOUGH QUIET ROOMS FOR ALL CREW ON WKENDS. THEY ALSO SAID THEY WANTED TO KEEP THE AIRLINE BUSINESS. THEY WERE TOLD THAT MEANT THEY HAD TO PROVIDE ADEQUATE ROOMS FOR ALL CREW. AT THE ARPT, STATION PERSONNEL TOLD ME THERE WERE OTHER HOTELS THAT WOULD BE QUIETER. I CALLED DISPATCH. THEY CONTACTED CREW COORDINATOR IN TRACKING. I ADVISED HIM OF THE PROB, THAT I WAS BEING PROACTIVE IN NOTIFICATION, AND THAT I FELT WE COULD OPERATE TO MIA SAFELY. MY INTENT WAS TO GIVE ENOUGH NOTICE TO COVER THE IAH TURN. COORDINATOR AGREED HE HAD EXPERIENCED SIMILAR PROBS. HE NOTED THE 13 HR DAY. SAID HE WOULD ASSIGN THE FLT ATTENDANTS A REASSIGNMENT AND FOR THEM TO GET WITH THEIR SCHEDULER IF THERE WERE ANY QUESTIONS. THEY WERE ALSO ASKED TO WRITE UP THE HOTEL. I SUBMIT THIS ASAP TO HIGHLIGHT THE PROB AND ALSO BECAUSE IN THINKING AFTER THE FACT, THAT MAYBE I COULD HAVE HANDLED THE SIT DIFFERENTLY. THE FLT ATTENDANTS WERE CLRLY TIRED. IN MY AND THEIR OPINION, THEY COULD SAFELY OPERATE TO MIA. YET HOW CAN WE REALLY KNOW THIS? THIS TIME IT WORKED, BUT WE DID NOT HAVE ANY OTHER PROBS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.