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A B767 flight attendant reported that, during a flight from jfk to aua, a passenger became so disruptive the captain diverted to sju to offload the passenger.
| Attributes | |
| ACN | 606842 |
| Time | |
| Date | 200401 |
| Day | Mon |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zsu.artcc |
| State Reference | PR |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zsu.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 34 flight attendant time total : 34 flight attendant time type : 50 |
| ASRS Report | 606842 |
| Person 2 | |
| Affiliation | other |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | flight crew : diverted to another airport |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Environmental Factor Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger had 4 drinks in the first hour of flight. He became very inebriated and irrational, would not situation down and pushed me into the galley, demanding more to drink. 3 other flight attendants became involved and we all tried to calm him down. After an altercation with the purser, the decision was made to put down in san juan and have him removed. We did this, then continued to aruba. The man was very intimidating and foul. He kept insisting we couldn't do anything to him.
Original NASA ASRS Text
Title: A B767 FLT ATTENDANT RPTED THAT, DURING A FLT FROM JFK TO AUA, A PAX BECAME SO DISRUPTIVE THE CAPT DIVERTED TO SJU TO OFFLOAD THE PAX.
Narrative: PAX HAD 4 DRINKS IN THE FIRST HR OF FLT. HE BECAME VERY INEBRIATED AND IRRATIONAL, WOULD NOT SIT DOWN AND PUSHED ME INTO THE GALLEY, DEMANDING MORE TO DRINK. 3 OTHER FLT ATTENDANTS BECAME INVOLVED AND WE ALL TRIED TO CALM HIM DOWN. AFTER AN ALTERCATION WITH THE PURSER, THE DECISION WAS MADE TO PUT DOWN IN SAN JUAN AND HAVE HIM REMOVED. WE DID THIS, THEN CONTINUED TO ARUBA. THE MAN WAS VERY INTIMIDATING AND FOUL. HE KEPT INSISTING WE COULDN'T DO ANYTHING TO HIM.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.