A B767 flight attendant reported that an intoxicated passenger was so disruptive, the captain diverted to sju to off-load the passenger.

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Attributes
ACN	606207
Time
Date	200401
Day	Mon
Place
Locale Reference	atc facility : zsu.artcc
State Reference	PR
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zsu.artcc tower : cos.tower
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 34 flight attendant time total : 34 flight attendant time type : 50
ASRS Report	606207
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty other personnel other
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure
Independent Detector	other other : 1, 2
Resolutory Action	flight crew : diverted to another airport
Consequence	other Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I was called by aft galley flight attendant (at 1 1/2 - 2 hours into flight) and informed passenger was intoxicated and that she was 'cutting him off' alcohol. I said 'ok, keep me informed.' shortly after that, flight attendant #6 came up to me and said passenger was loud and belligerent, demanding more drinks, and that he had pushed flight attendant #2 to try to force his way into galley for more drinks. 3 flight attendants in back were trying in a very calm and professional manner to calm him down, without success. I called captain and informed him of situation and told him I would go back to assess the problem. He put on 'seat belt' sign and he made a PA. When I got to back, passenger was staggering, his eyes were glassy and unfocused and he was cursing loudly. I explained seat belt sign was on and that captain asked me to make sure he sat down. He pointed his finger in my face and told me, '(expletive) the captain. I want the captain here right now! He can't do anything to me.' I gave him the passenger disturbance form to read and he threw it at me. Captain was informed and we diverted to sju to remove passenger.

Original NASA ASRS Text

Title: A B767 FLT ATTENDANT RPTED THAT AN INTOXICATED PAX WAS SO DISRUPTIVE, THE CAPT DIVERTED TO SJU TO OFF-LOAD THE PAX.

Narrative: I WAS CALLED BY AFT GALLEY FLT ATTENDANT (AT 1 1/2 - 2 HRS INTO FLT) AND INFORMED PAX WAS INTOXICATED AND THAT SHE WAS 'CUTTING HIM OFF' ALCOHOL. I SAID 'OK, KEEP ME INFORMED.' SHORTLY AFTER THAT, FLT ATTENDANT #6 CAME UP TO ME AND SAID PAX WAS LOUD AND BELLIGERENT, DEMANDING MORE DRINKS, AND THAT HE HAD PUSHED FLT ATTENDANT #2 TO TRY TO FORCE HIS WAY INTO GALLEY FOR MORE DRINKS. 3 FLT ATTENDANTS IN BACK WERE TRYING IN A VERY CALM AND PROFESSIONAL MANNER TO CALM HIM DOWN, WITHOUT SUCCESS. I CALLED CAPT AND INFORMED HIM OF SIT AND TOLD HIM I WOULD GO BACK TO ASSESS THE PROB. HE PUT ON 'SEAT BELT' SIGN AND HE MADE A PA. WHEN I GOT TO BACK, PAX WAS STAGGERING, HIS EYES WERE GLASSY AND UNFOCUSED AND HE WAS CURSING LOUDLY. I EXPLAINED SEAT BELT SIGN WAS ON AND THAT CAPT ASKED ME TO MAKE SURE HE SAT DOWN. HE POINTED HIS FINGER IN MY FACE AND TOLD ME, '(EXPLETIVE) THE CAPT. I WANT THE CAPT HERE RIGHT NOW! HE CAN'T DO ANYTHING TO ME.' I GAVE HIM THE PAX DISTURBANCE FORM TO READ AND HE THREW IT AT ME. CAPT WAS INFORMED AND WE DIVERTED TO SJU TO REMOVE PAX.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.