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An MD80 flight attendant reported that a married couple sat down in first class, ordered champagne before departure, but were actually assigned to coach seating. They continued their antics throughout the flight which was concluded with a meeting with ict police.
| Attributes | |
| ACN | 605992 |
| Time | |
| Date | 200312 |
| Day | Wed |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : dfw.airport |
| State Reference | TX |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zfw.artcc tracon : d10.tracon tower : ord.tower |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : intermediate altitude climbout : takeoff ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 12 flight attendant time total : 12 flight attendant time type : 98 |
| ASRS Report | 605992 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger were a married couple who sat down in first class and ordered champagne for predep. When agent came to close door, the paperwork specified that we only had 1 passenger in first class. #1 flight attendant asked to see boarding passes to discover their seats were actually in coach. Just at takeoff, the man got up and got in the seat in front of him. Then, when I told him he needed to stay in his seat, he got up and moved back to coach. After takeoff, we started beverage service aft and forward. They wanted to purchase cocktails. I told them no. The man said, 'ok, ok,' but the woman continued to argue and refused to take no for an answer. She said to the #1 flight attendant, 'oh, what are you going to do, throw me out?' #1 flight attendant then called to captain to have security meet the flight. #1 flight attendant had to tell her 4 times to take her seat.
Original NASA ASRS Text
Title: AN MD80 FLT ATTENDANT RPTED THAT A MARRIED COUPLE SAT DOWN IN FIRST CLASS, ORDERED CHAMPAGNE BEFORE DEP, BUT WERE ACTUALLY ASSIGNED TO COACH SEATING. THEY CONTINUED THEIR ANTICS THROUGHOUT THE FLT WHICH WAS CONCLUDED WITH A MEETING WITH ICT POLICE.
Narrative: PAX WERE A MARRIED COUPLE WHO SAT DOWN IN FIRST CLASS AND ORDERED CHAMPAGNE FOR PREDEP. WHEN AGENT CAME TO CLOSE DOOR, THE PAPERWORK SPECIFIED THAT WE ONLY HAD 1 PAX IN FIRST CLASS. #1 FLT ATTENDANT ASKED TO SEE BOARDING PASSES TO DISCOVER THEIR SEATS WERE ACTUALLY IN COACH. JUST AT TKOF, THE MAN GOT UP AND GOT IN THE SEAT IN FRONT OF HIM. THEN, WHEN I TOLD HIM HE NEEDED TO STAY IN HIS SEAT, HE GOT UP AND MOVED BACK TO COACH. AFTER TKOF, WE STARTED BEVERAGE SVC AFT AND FORWARD. THEY WANTED TO PURCHASE COCKTAILS. I TOLD THEM NO. THE MAN SAID, 'OK, OK,' BUT THE WOMAN CONTINUED TO ARGUE AND REFUSED TO TAKE NO FOR AN ANSWER. SHE SAID TO THE #1 FLT ATTENDANT, 'OH, WHAT ARE YOU GOING TO DO, THROW ME OUT?' #1 FLT ATTENDANT THEN CALLED TO CAPT TO HAVE SECURITY MEET THE FLT. #1 FLT ATTENDANT HAD TO TELL HER 4 TIMES TO TAKE HER SEAT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.