Mem ground controller is frustrated with A320 crew who was unfamiliar with taxi route.

Attributes
ACN	604304
Time
Date	200401
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mem.airport
State Reference	TN
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	A320
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi ground : maintenance
Flight Plan	IFR
Person 1
Affiliation	government : faa
Function	controller : ground
Qualification	controller : radar
Experience	controller radar : 12
ASRS Report	604304
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	non adherence : clearance other anomaly other
Independent Detector	other controllera
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Flight Crew Human Performance Company Airport ATC Human Performance
Primary Problem	Ambiguous

Narrative:

Air carrier X departing the terminal, was not familiar with and did not know what taxi route 3 was.

Original NASA ASRS Text

Title: MEM GND CTLR IS FRUSTRATED WITH A320 CREW WHO WAS UNFAMILIAR WITH TAXI RTE.

Narrative: ACR X DEPARTING THE TERMINAL, WAS NOT FAMILIAR WITH AND DID NOT KNOW WHAT TAXI RTE 3 WAS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.