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An A300 flight attendant complained that the captain did not notify the cabin crew during an incident involving smoke after departure from ewr.
| Attributes | |
| ACN | 604034 |
| Time | |
| Date | 200312 |
| Day | Fri |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : ewr.airport |
| State Reference | NJ |
| Environment | |
| Flight Conditions | VMC |
| Weather Elements | Ice |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : n90.tracon tower : ewr.tower |
| Operator | common carrier : air carrier |
| Make Model Name | A300 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : intermediate altitude |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 12 flight attendant time total : 12 flight attendant time type : 25 |
| ASRS Report | 604034 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | non adherence : company policies other anomaly other anomaly |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Aircraft Cabin Crew Human Performance Flight Crew Human Performance |
| Primary Problem | Aircraft |
Narrative:
Right after takeoff, we started to smell smoke. It seemed like electrical smoke. I went to the galley and turned off the ovens, coffee maker and chillers. Chimes started to go off and I saw, by the phone, it was a lavatory smoke button blinking red. I went and grabbed the pbe (personal breathing equipment) and halon and started to check the 4 aft lavatories for smoke. We started to see smoke in the cabin. For about 10 mins, we were all looking for the source, but could not find it. The cockpit finally told us that it was a heating pack on the right side of the aircraft and that it got deicing fluid inside which caused the burning smell. They said they had turned it off. The entire time they didn't realize that smoke was in the cabin and passenger were panicking while the crew was trying to find the source. They failed to communicate with us and let us know the cause of the problem.
Original NASA ASRS Text
Title: AN A300 FLT ATTENDANT COMPLAINED THAT THE CAPT DID NOT NOTIFY THE CABIN CREW DURING AN INCIDENT INVOLVING SMOKE AFTER DEP FROM EWR.
Narrative: RIGHT AFTER TKOF, WE STARTED TO SMELL SMOKE. IT SEEMED LIKE ELECTRICAL SMOKE. I WENT TO THE GALLEY AND TURNED OFF THE OVENS, COFFEE MAKER AND CHILLERS. CHIMES STARTED TO GO OFF AND I SAW, BY THE PHONE, IT WAS A LAVATORY SMOKE BUTTON BLINKING RED. I WENT AND GRABBED THE PBE (PERSONAL BREATHING EQUIP) AND HALON AND STARTED TO CHK THE 4 AFT LAVATORIES FOR SMOKE. WE STARTED TO SEE SMOKE IN THE CABIN. FOR ABOUT 10 MINS, WE WERE ALL LOOKING FOR THE SOURCE, BUT COULD NOT FIND IT. THE COCKPIT FINALLY TOLD US THAT IT WAS A HEATING PACK ON THE R SIDE OF THE ACFT AND THAT IT GOT DEICING FLUID INSIDE WHICH CAUSED THE BURNING SMELL. THEY SAID THEY HAD TURNED IT OFF. THE ENTIRE TIME THEY DIDN'T REALIZE THAT SMOKE WAS IN THE CABIN AND PAX WERE PANICKING WHILE THE CREW WAS TRYING TO FIND THE SOURCE. THEY FAILED TO COMMUNICATE WITH US AND LET US KNOW THE CAUSE OF THE PROB.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.