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An md-80 flight attendant reported that a first class passenger refused to move his seat to the upright position for landing at lga.
| Attributes | |
| ACN | 603371 |
| Time | |
| Date | 200311 |
| Day | Sun |
| Place | |
| Locale Reference | atc facility : zny.artcc |
| State Reference | NY |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zny.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 11 flight attendant time total : 11 flight attendant time type : 40 |
| ASRS Report | 603371 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger in first class would not comply with flight attendant's instructions. Passenger had seatback in reclined position, refused to bring it to straight or upright position for landing. When I asked passenger, he ignored me. I requested from him to bring seatback straight up. Passenger said to me, 'you don't have to tell me what to say or do.' I indicated to him not to scream at me and he does need to follow crew member instructions. I indicated to him that it's an far.
Original NASA ASRS Text
Title: AN MD-80 FLT ATTENDANT RPTED THAT A FIRST CLASS PAX REFUSED TO MOVE HIS SEAT TO THE UPRIGHT POS FOR LNDG AT LGA.
Narrative: PAX IN FIRST CLASS WOULD NOT COMPLY WITH FLT ATTENDANT'S INSTRUCTIONS. PAX HAD SEATBACK IN RECLINED POS, REFUSED TO BRING IT TO STRAIGHT OR UPRIGHT POS FOR LNDG. WHEN I ASKED PAX, HE IGNORED ME. I REQUESTED FROM HIM TO BRING SEATBACK STRAIGHT UP. PAX SAID TO ME, 'YOU DON'T HAVE TO TELL ME WHAT TO SAY OR DO.' I INDICATED TO HIM NOT TO SCREAM AT ME AND HE DOES NEED TO FOLLOW CREW MEMBER INSTRUCTIONS. I INDICATED TO HIM THAT IT'S AN FAR.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.