|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||1201 To 1800|
|Locale Reference||atc facility : zjx.artcc|
|Controlling Facilities||artcc : zjx.artcc|
|Operator||common carrier : air carrier|
|Make Model Name||B757 Undifferentiated or Other Model|
|Operating Under FAR Part||Part 121|
|Navigation In Use||other|
|Flight Phase||cruise : level|
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
|Qualification||flight attendant : currently qualified|
flight attendant aircraft qualified on : 5
|Experience||flight attendant time airline total : 4|
flight attendant time total : 5
flight attendant time type : 20
|Function||observation : passenger|
other personnel other
|Anomaly||cabin event : passenger misconduct|
non adherence : published procedure
non adherence : company policies
non adherence : far
|Independent Detector||other other : 1|
|Problem Areas||Passenger Human Performance|
|Primary Problem||Passenger Human Performance|
Passenger became extremely agitated during seatbelt compliance check. Did not respond when asked if seatbelt was fastened. Had blanket on lap. Belt had several inches of 'slack' to side of belt and did not appear to be fastened. Flight attendant lifted corner of blanket to check security of seatbelt. Passenger yelled 'don't touch me, leave me alone.' 'you are discriminating against me -- I'm not mentally retarded.' attempted to calm passenger and explain I was just checking to be sure belt was fastened because ride was becoming bumpy. Passenger later came to back galley, still very agitated stating she was filing a discrimination report. Other passenger offered their names and phone numbers to flight attendant. Discussed with captain who requested in-flight disturbance report be issued.
Original NASA ASRS Text
Title: A B757 FLT ATTENDANT RPTED THAT, AFTER DEPARTING MIA DURING A SEATBELT COMPLIANCE CHK, A PAX BECAME COMBATIVE AFTER THE RPTR ATTEMPTED TO VISUALLY CHK HER BELT.
Narrative: PAX BECAME EXTREMELY AGITATED DURING SEATBELT COMPLIANCE CHK. DID NOT RESPOND WHEN ASKED IF SEATBELT WAS FASTENED. HAD BLANKET ON LAP. BELT HAD SEVERAL INCHES OF 'SLACK' TO SIDE OF BELT AND DID NOT APPEAR TO BE FASTENED. FLT ATTENDANT LIFTED CORNER OF BLANKET TO CHK SECURITY OF SEATBELT. PAX YELLED 'DON'T TOUCH ME, LEAVE ME ALONE.' 'YOU ARE DISCRIMINATING AGAINST ME -- I'M NOT MENTALLY RETARDED.' ATTEMPTED TO CALM PAX AND EXPLAIN I WAS JUST CHKING TO BE SURE BELT WAS FASTENED BECAUSE RIDE WAS BECOMING BUMPY. PAX LATER CAME TO BACK GALLEY, STILL VERY AGITATED STATING SHE WAS FILING A DISCRIMINATION RPT. OTHER PAX OFFERED THEIR NAMES AND PHONE NUMBERS TO FLT ATTENDANT. DISCUSSED WITH CAPT WHO REQUESTED INFLT DISTURBANCE RPT BE ISSUED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.