<< >> NASA ASRS Report 601603, November 2003

A B757 flight attendant reported that, after departing mia during a seatbelt compliance check, a passenger became combative after the reporter attempted to visually check her belt.

Attributes
ACN	601603
Time
Date	200311
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zjx.artcc
State Reference	FL
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zjx.artcc
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 4 flight attendant time total : 5 flight attendant time type : 20
ASRS Report	601603
Person 2
Function	observation : passenger other personnel other
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far
Independent Detector	other other : 1
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger became extremely agitated during seatbelt compliance check. Did not respond when asked if seatbelt was fastened. Had blanket on lap. Belt had several inches of 'slack' to side of belt and did not appear to be fastened. Flight attendant lifted corner of blanket to check security of seatbelt. Passenger yelled 'don't touch me, leave me alone.' 'you are discriminating against me -- I'm not mentally retarded.' attempted to calm passenger and explain I was just checking to be sure belt was fastened because ride was becoming bumpy. Passenger later came to back galley, still very agitated stating she was filing a discrimination report. Other passenger offered their names and phone numbers to flight attendant. Discussed with captain who requested in-flight disturbance report be issued.

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Original NASA ASRS Text

Title: A B757 FLT ATTENDANT RPTED THAT, AFTER DEPARTING MIA DURING A SEATBELT COMPLIANCE CHK, A PAX BECAME COMBATIVE AFTER THE RPTR ATTEMPTED TO VISUALLY CHK HER BELT.

Narrative: PAX BECAME EXTREMELY AGITATED DURING SEATBELT COMPLIANCE CHK. DID NOT RESPOND WHEN ASKED IF SEATBELT WAS FASTENED. HAD BLANKET ON LAP. BELT HAD SEVERAL INCHES OF 'SLACK' TO SIDE OF BELT AND DID NOT APPEAR TO BE FASTENED. FLT ATTENDANT LIFTED CORNER OF BLANKET TO CHK SECURITY OF SEATBELT. PAX YELLED 'DON'T TOUCH ME, LEAVE ME ALONE.' 'YOU ARE DISCRIMINATING AGAINST ME -- I'M NOT MENTALLY RETARDED.' ATTEMPTED TO CALM PAX AND EXPLAIN I WAS JUST CHKING TO BE SURE BELT WAS FASTENED BECAUSE RIDE WAS BECOMING BUMPY. PAX LATER CAME TO BACK GALLEY, STILL VERY AGITATED STATING SHE WAS FILING A DISCRIMINATION RPT. OTHER PAX OFFERED THEIR NAMES AND PHONE NUMBERS TO FLT ATTENDANT. DISCUSSED WITH CAPT WHO REQUESTED INFLT DISTURBANCE RPT BE ISSUED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.