Disruptive passenger removed prior to departure at mci.

Attributes
ACN	579383
Time
Date	200304
Day	Sun
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : mci.airport
State Reference	MO
Altitude	agl single value : 0
Aircraft 1
Controlling Facilities	tower : iad.tower
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 13 flight attendant time total : 13
ASRS Report	579383
Person 2
Affiliation	other
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other flight crewa
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

The passenger was rude, vulgar, disruptive and threatening. I behaved in a professional manner and reported the behavior to the captain. The passenger and his family seemed to be behaving irrationally. The captain made a decision to remove the male passenger and when the wife and children continued to behave irrationally and threatening, the police removed them.

Original NASA ASRS Text

Title: DISRUPTIVE PAX REMOVED PRIOR TO DEP AT MCI.

Narrative: THE PAX WAS RUDE, VULGAR, DISRUPTIVE AND THREATENING. I BEHAVED IN A PROFESSIONAL MANNER AND RPTED THE BEHAVIOR TO THE CAPT. THE PAX AND HIS FAMILY SEEMED TO BE BEHAVING IRRATIONALLY. THE CAPT MADE A DECISION TO REMOVE THE MALE PAX AND WHEN THE WIFE AND CHILDREN CONTINUED TO BEHAVE IRRATIONALLY AND THREATENING, THE POLICE REMOVED THEM.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.