Narrative:

On dumpy arrival to dal, was cleared to descend from 5000 ft to 3000 ft, passing 4000 ft TCASII alerted (RA). Climb descended to 3800 ft climbed back to 4000 ft. Approach controller came on and told us to maintain 4000 ft. His tone assumed he had told us 4000 ft and we went below that. We were cleared to 3000 ft. He was very busy, and mixed up a few call signs. I don't think miss distance was less than 500 ft.

Google
 

Original NASA ASRS Text

Title: A B737-200 FLT CREWEXPERIENCES A TCASII RA WHILE DSNDING TO AN ALT THAT THE CTLR GAVE.

Narrative: ON DUMPY ARR TO DAL, WAS CLRED TO DSND FROM 5000 FT TO 3000 FT, PASSING 4000 FT TCASII ALERTED (RA). CLB DSNDED TO 3800 FT CLBED BACK TO 4000 FT. APCH CTLR CAME ON AND TOLD US TO MAINTAIN 4000 FT. HIS TONE ASSUMED HE HAD TOLD US 4000 FT AND WE WENT BELOW THAT. WE WERE CLRED TO 3000 FT. HE WAS VERY BUSY, AND MIXED UP A FEW CALL SIGNS. I DON'T THINK MISS DISTANCE WAS LESS THAN 500 FT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.