B767 cabin report of turbulence.

Attributes
ACN	572497
Time
Date	200301
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zhu.artcc
State Reference	TX
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zhu.artcc
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level ground : maintenance
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 16 flight attendant time total : 16 flight attendant time type : 99
ASRS Report	572497
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Events
Anomaly	cabin event other inflight encounter : turbulence
Independent Detector	other other : person 1
Resolutory Action	none taken : insufficient time
Consequence	other
Supplementary
Problem Areas	Cabin Crew Human Performance Weather
Primary Problem	Weather

Narrative:

All or most passenger were seated. Flight attendants were gathered at the back of the aircraft preparing service carts for movement into the aisles. Slight bumps occurred, which was enough warning of upcoming turbulence, however, not time enough for captain to be able to use intercom, or enough time for all cabin crew to be seated. During the worst of the turbulence, one flight attendant was caught with her back up against a wall trying to brace herself. As she was standing there, her head was slammed up against the wall. All other flight attendants were either seated or braced against other objects. It is a common occurrence on this particular flight, that turbulence happens without sufficient warning time, and too quickly for appropriate movement about the cabin. There are areas of timely and almost expected turbulence, where we have learned that at a particular point in the service we will have to break for turbulence. However, there are additionally, always chances of occurring bumps, no way to tell throughout the flight, but knowing from past experience that they will happen. This entire incident occurred in less than a min.

Original NASA ASRS Text

Title: B767 CABIN RPT OF TURB.

Narrative: ALL OR MOST PAX WERE SEATED. FLT ATTENDANTS WERE GATHERED AT THE BACK OF THE ACFT PREPARING SVC CARTS FOR MOVEMENT INTO THE AISLES. SLIGHT BUMPS OCCURRED, WHICH WAS ENOUGH WARNING OF UPCOMING TURB, HOWEVER, NOT TIME ENOUGH FOR CAPT TO BE ABLE TO USE INTERCOM, OR ENOUGH TIME FOR ALL CABIN CREW TO BE SEATED. DURING THE WORST OF THE TURB, ONE FLT ATTENDANT WAS CAUGHT WITH HER BACK UP AGAINST A WALL TRYING TO BRACE HERSELF. AS SHE WAS STANDING THERE, HER HEAD WAS SLAMMED UP AGAINST THE WALL. ALL OTHER FLT ATTENDANTS WERE EITHER SEATED OR BRACED AGAINST OTHER OBJECTS. IT IS A COMMON OCCURRENCE ON THIS PARTICULAR FLT, THAT TURB HAPPENS WITHOUT SUFFICIENT WARNING TIME, AND TOO QUICKLY FOR APPROPRIATE MOVEMENT ABOUT THE CABIN. THERE ARE AREAS OF TIMELY AND ALMOST EXPECTED TURB, WHERE WE HAVE LEARNED THAT AT A PARTICULAR POINT IN THE SVC WE WILL HAVE TO BREAK FOR TURB. HOWEVER, THERE ARE ADDITIONALLY, ALWAYS CHANCES OF OCCURRING BUMPS, NO WAY TO TELL THROUGHOUT THE FLT, BUT KNOWING FROM PAST EXPERIENCE THAT THEY WILL HAPPEN. THIS ENTIRE INCIDENT OCCURRED IN LESS THAN A MIN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.