A female passenger pushes a male flight attendant out of her way when she takes precedence over usin...

Attributes
ACN	561617
Time
Date	200209
Day	Thu
Place
Locale Reference	atc facility : zla.artcc
State Reference	CA
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zla.artcc tower : mia.tower
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 4 flight attendant time total : 8 flight attendant time type : 80
ASRS Report	561617
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far
Independent Detector	other other : cab 1 & 2
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Environmental Factor Passenger Human Performance Aircraft Cabin Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

On sep/thu/02 during flight, the cockpit called to use the lavatory and was told by #3 flight attendant that it was clear for his use. As soon as the cockpit door was being opened, a passenger didn't comply with #3 flight attendant's request to remain seated until after the cockpit crew used the facilities. Instead, this passenger pushed flight attendant #3 out of the way and went directly to the lavatory. #3 flight attendant had to shut the cockpit door on the captain and explain what happened. Zero tolerance from such passenger should be applied for safety and security reasons. This passenger was written up by me, but she needs to be warned by the airlines that such behavior will not be tolerated again for safety and security reasons. Callback conversation with reporter revealed the following information: the reporter had been serving in the rear of coach just prior to this incident. She advised #3 flight attendant to advise the captain of the situation and ask for security at destination airport. She was not aware of any outcome other than reported as the crew had all 'melted away' after arrival at lax. Reporter had lectured the passenger and was told that she did not want to deal with this issue, and that she was going to report the flight attendant to company.

Original NASA ASRS Text

Title: A FEMALE PAX PUSHES A MALE FLT ATTENDANT OUT OF HER WAY WHEN SHE TAKES PRECEDENCE OVER USING THE LAVATORY AS THE CAPT WAS EMERGING FROM THE COCKPIT FOR PERSONAL REASONS DURING CRUISE NE OF LAX, CA.

Narrative: ON SEP/THU/02 DURING FLT, THE COCKPIT CALLED TO USE THE LAVATORY AND WAS TOLD BY #3 FLT ATTENDANT THAT IT WAS CLR FOR HIS USE. AS SOON AS THE COCKPIT DOOR WAS BEING OPENED, A PAX DIDN'T COMPLY WITH #3 FLT ATTENDANT'S REQUEST TO REMAIN SEATED UNTIL AFTER THE COCKPIT CREW USED THE FACILITIES. INSTEAD, THIS PAX PUSHED FLT ATTENDANT #3 OUT OF THE WAY AND WENT DIRECTLY TO THE LAVATORY. #3 FLT ATTENDANT HAD TO SHUT THE COCKPIT DOOR ON THE CAPT AND EXPLAIN WHAT HAPPENED. ZERO TOLERANCE FROM SUCH PAX SHOULD BE APPLIED FOR SAFETY AND SECURITY REASONS. THIS PAX WAS WRITTEN UP BY ME, BUT SHE NEEDS TO BE WARNED BY THE AIRLINES THAT SUCH BEHAVIOR WILL NOT BE TOLERATED AGAIN FOR SAFETY AND SECURITY REASONS. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR HAD BEEN SERVING IN THE REAR OF COACH JUST PRIOR TO THIS INCIDENT. SHE ADVISED #3 FLT ATTENDANT TO ADVISE THE CAPT OF THE SIT AND ASK FOR SECURITY AT DEST ARPT. SHE WAS NOT AWARE OF ANY OUTCOME OTHER THAN RPTED AS THE CREW HAD ALL 'MELTED AWAY' AFTER ARR AT LAX. RPTR HAD LECTURED THE PAX AND WAS TOLD THAT SHE DID NOT WANT TO DEAL WITH THIS ISSUE, AND THAT SHE WAS GOING TO RPT THE FLT ATTENDANT TO COMPANY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A female passenger pushes a male flight attendant out of her way when she takes precedence over using the lavatory as the captain was emerging from the cockpit for personal reasons during cruise northeast of lax, ca.