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A flight attendant report on an irate mother whose daughter had to 'wait in line for a lavatory' on a flight to lga, ny.
| Attributes | |
| ACN | 560497 |
| Time | |
| Date | 200209 |
| Day | Mon |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zjx.artcc |
| State Reference | FL |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zjx.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 5 flight attendant time total : 5 flight attendant time type : 60 |
| ASRS Report | 560497 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence other other anomaly other |
| Independent Detector | other flight crewa other other : fa 1 |
| Resolutory Action | other |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | Environmental Factor Cabin Crew Human Performance Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger wanted to use first class lavatory. Passenger was sitting in coach. Passenger approached first class galley, requested use of lavatory. 1 passenger in lavatory and 1 waiting in first class galley. I advised passenger to utilize coach lavatories where there was no line. Passenger insistent on utilizing first class lavatory. I requested passenger to wait at cabin divider due to procedures of no congregating at/around cockpit. Passenger eventually utilized first class lavatory. Passenger returned to seat. About 3-4 mins after, woman comes charging through coach to first class galley, pushes me against wall and begins to yell at me regarding her daughter having to wait to utilize lavatory. I advised passenger to take her hands off me. I told her to 'back off.' she took her hands off me. She continued to yell at me, 'never to treat her daughter like that.' I told her to back off and take her seat. She took her seat. Auths met aircraft upon arrival.
Original NASA ASRS Text
Title: A FLT ATTENDANT RPT ON AN IRATE MOTHER WHOSE DAUGHTER HAD TO 'WAIT IN LINE FOR A LAVATORY' ON A FLT TO LGA, NY.
Narrative: PAX WANTED TO USE FIRST CLASS LAVATORY. PAX WAS SITTING IN COACH. PAX APCHED FIRST CLASS GALLEY, REQUESTED USE OF LAVATORY. 1 PAX IN LAVATORY AND 1 WAITING IN FIRST CLASS GALLEY. I ADVISED PAX TO UTILIZE COACH LAVATORIES WHERE THERE WAS NO LINE. PAX INSISTENT ON UTILIZING FIRST CLASS LAVATORY. I REQUESTED PAX TO WAIT AT CABIN DIVIDER DUE TO PROCS OF NO CONGREGATING AT/AROUND COCKPIT. PAX EVENTUALLY UTILIZED FIRST CLASS LAVATORY. PAX RETURNED TO SEAT. ABOUT 3-4 MINS AFTER, WOMAN COMES CHARGING THROUGH COACH TO FIRST CLASS GALLEY, PUSHES ME AGAINST WALL AND BEGINS TO YELL AT ME REGARDING HER DAUGHTER HAVING TO WAIT TO UTILIZE LAVATORY. I ADVISED PAX TO TAKE HER HANDS OFF ME. I TOLD HER TO 'BACK OFF.' SHE TOOK HER HANDS OFF ME. SHE CONTINUED TO YELL AT ME, 'NEVER TO TREAT HER DAUGHTER LIKE THAT.' I TOLD HER TO BACK OFF AND TAKE HER SEAT. SHE TOOK HER SEAT. AUTHS MET ACFT UPON ARR.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.