<< >> NASA ASRS Report 549870, May 2002

A passenger insists on standing up to get his carry on bag and using the cell phone while aircraft is still taxiing after landing at mia, fl.

Attributes
ACN	549870
Time
Date	200205
Day	Thu
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : mia.airport
State Reference	FL
Altitude	agl single value : 0
Environment
Light	Dusk
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 25 flight attendant time total : 25 flight attendant time type : 20
ASRS Report	549870
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Events
Anomaly	cabin event : passenger electronic device cabin event : passenger misconduct non adherence : company policies non adherence : far
Independent Detector	other other : cab 1-2-3
Resolutory Action	none taken : unable
Consequence	other
Supplementary
Problem Areas	Cabin Crew Human Performance Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I sat at 2L jumpseat facing forward, across from flight attendant #7, who sat at 2L, facing aft. After landing in miami, flight attendant #7 heard flight attendant #8 say something to a passenger in xx. She had told him not to stand and get things out of the ohb, but he would not listen. Flight attendant #7 got up and walked over to the passenger who was still standing, and told him to situation down. A few mins later, he started using his cell phone. Announcements had been made. Again, flight attendant #8 told him not to, again he ignored her, and flight attendant #7 had to go over again and tell him to put it away. I never actually saw what was going on with the passenger. Only flight attendant #7 and flight attendant #8's reactions.

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Original NASA ASRS Text

Title: A PAX INSISTS ON STANDING UP TO GET HIS CARRY ON BAG AND USING THE CELL PHONE WHILE ACFT IS STILL TAXIING AFTER LNDG AT MIA, FL.

Narrative: I SAT AT 2L JUMPSEAT FACING FORWARD, ACROSS FROM FLT ATTENDANT #7, WHO SAT AT 2L, FACING AFT. AFTER LNDG IN MIAMI, FLT ATTENDANT #7 HEARD FLT ATTENDANT #8 SAY SOMETHING TO A PAX IN XX. SHE HAD TOLD HIM NOT TO STAND AND GET THINGS OUT OF THE OHB, BUT HE WOULD NOT LISTEN. FLT ATTENDANT #7 GOT UP AND WALKED OVER TO THE PAX WHO WAS STILL STANDING, AND TOLD HIM TO SIT DOWN. A FEW MINS LATER, HE STARTED USING HIS CELL PHONE. ANNOUNCEMENTS HAD BEEN MADE. AGAIN, FLT ATTENDANT #8 TOLD HIM NOT TO, AGAIN HE IGNORED HER, AND FLT ATTENDANT #7 HAD TO GO OVER AGAIN AND TELL HIM TO PUT IT AWAY. I NEVER ACTUALLY SAW WHAT WAS GOING ON WITH THE PAX. ONLY FLT ATTENDANT #7 AND FLT ATTENDANT #8'S REACTIONS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.