Narrative:

While working RA position, radar controller had 2 aircraft at FL330 in confliction. He issued a heading to aircraft #1 to maintain separation. Aircraft #1 asked for FL370 and it was issued. I went off line to deconflict other inbound aircraft, at which time radar controller issued a clearance on course leaving FL350 to aircraft #1. I did not hear this clearance and was unaware of it until almost simultaneously 3 people inquired about separation supervisor, another sector controller and a relieving controller. Aircraft #1 turned into aircraft #2. Conflict alert did not go off in a timely manner. Conflict alert went off as, or almost after, evasive headings were issued. After the loss of separation, the radar controller stated he thought aircraft #2 was at FL310, but the aircraft was at FL350. Just before the incident, the radar controller was trying to give a position relief briefing, but the relieving controller had a problem with his headset which misdirected our visual attention to help resolve the headset problem.

Google
 

Original NASA ASRS Text

Title: DURING ZID SECTOR RELIEF BRIEFING, MALFUNCTIONING HEADSET OF RELIEVING CTLR CAUSES DISTRACTIONS THAT CONTRIBUTE TO AN OPERROR BTWN AN ENRTE FA20 AND E145.

Narrative: WHILE WORKING RA POS, RADAR CTLR HAD 2 ACFT AT FL330 IN CONFLICTION. HE ISSUED A HEADING TO ACFT #1 TO MAINTAIN SEPARATION. ACFT #1 ASKED FOR FL370 AND IT WAS ISSUED. I WENT OFF LINE TO DECONFLICT OTHER INBOUND ACFT, AT WHICH TIME RADAR CTLR ISSUED A CLRNC ON COURSE LEAVING FL350 TO ACFT #1. I DID NOT HEAR THIS CLRNC AND WAS UNAWARE OF IT UNTIL ALMOST SIMULTANEOUSLY 3 PEOPLE INQUIRED ABOUT SEPARATION SUPVR, ANOTHER SECTOR CTLR AND A RELIEVING CTLR. ACFT #1 TURNED INTO ACFT #2. CONFLICT ALERT DID NOT GO OFF IN A TIMELY MANNER. CONFLICT ALERT WENT OFF AS, OR ALMOST AFTER, EVASIVE HEADINGS WERE ISSUED. AFTER THE LOSS OF SEPARATION, THE RADAR CTLR STATED HE THOUGHT ACFT #2 WAS AT FL310, BUT THE ACFT WAS AT FL350. JUST BEFORE THE INCIDENT, THE RADAR CTLR WAS TRYING TO GIVE A POS RELIEF BRIEFING, BUT THE RELIEVING CTLR HAD A PROB WITH HIS HEADSET WHICH MISDIRECTED OUR VISUAL ATTN TO HELP RESOLVE THE HEADSET PROB.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.