<< >> NASA ASRS Report 539191, February 2002

B767. Air carrier gate agent informed the crew of an abusive passenger. Crew investigated and found a passenger who smelled of alcohol.

Attributes
ACN	539191
Time
Date	200202
Day	Tue
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : hnl.airport
State Reference	HI
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Controlling Facilities	tower : cyyz.tower
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp
ASRS Report	539191
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : 3
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Removal of passenger. The agent in hnl came on the airplane and told us that a passenger had been very abusive at the security check point and again when he was selected as a candidate for a random check. I asked the captain if it was ok to go back and have a look at this person. His ok was given. While I was in the back, I observed this person talking to some other people, and he was still very upset. I also smelled a very strong scent of alcohol. I did not talk to this person. When I returned to the cockpit, I told the captain that I thought this person should be removed because I thought he might be trouble during the flight. The captain told the agent to remove him from the flight. I would have felt better if the captain would have been more involved in this. He should have at least looked into this himself -- at least a little bit.

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Original NASA ASRS Text

Title: B767. ACR GATE AGENT INFORMED THE CREW OF AN ABUSIVE PAX. CREW INVESTIGATED AND FOUND A PAX WHO SMELLED OF ALCOHOL.

Narrative: REMOVAL OF PAX. THE AGENT IN HNL CAME ON THE AIRPLANE AND TOLD US THAT A PAX HAD BEEN VERY ABUSIVE AT THE SECURITY CHK POINT AND AGAIN WHEN HE WAS SELECTED AS A CANDIDATE FOR A RANDOM CHK. I ASKED THE CAPT IF IT WAS OK TO GO BACK AND HAVE A LOOK AT THIS PERSON. HIS OK WAS GIVEN. WHILE I WAS IN THE BACK, I OBSERVED THIS PERSON TALKING TO SOME OTHER PEOPLE, AND HE WAS STILL VERY UPSET. I ALSO SMELLED A VERY STRONG SCENT OF ALCOHOL. I DID NOT TALK TO THIS PERSON. WHEN I RETURNED TO THE COCKPIT, I TOLD THE CAPT THAT I THOUGHT THIS PERSON SHOULD BE REMOVED BECAUSE I THOUGHT HE MIGHT BE TROUBLE DURING THE FLT. THE CAPT TOLD THE AGENT TO REMOVE HIM FROM THE FLT. I WOULD HAVE FELT BETTER IF THE CAPT WOULD HAVE BEEN MORE INVOLVED IN THIS. HE SHOULD HAVE AT LEAST LOOKED INTO THIS HIMSELF -- AT LEAST A LITTLE BIT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.