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A B767 crew requesting dispatch for a 'dangerous goods specialist' per the checklist confused dispatch. Should have requested 'hazmat specialist.
| Attributes | |
| ACN | 525120 |
| Time | |
| Date | 200108 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | msl single value : 18000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : holding |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : instrument pilot : commercial pilot : multi engine |
| Experience | flight time last 90 days : 225 flight time total : 7000 flight time type : 1655 |
| ASRS Report | 525120 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | aircraft equipment problem : critical cabin event other other anomaly |
| Independent Detector | other flight crewa other flight crewb other other : fa 3 |
| Resolutory Action | none taken : detected after the fact |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance Chart Or Publication Flight Crew Human Performance |
| Primary Problem | Flight Crew Human Performance |
Narrative:
In holding pattern at rains, flight attendant notified flight deck of possible hazmat spill. Possible human factor problem: when we called dispatch for help, we requested a 'dangerous goods specialist' on the line to determine the potential danger of the 'amoresse' medication (alcohol, thymol, pcmx) spill. We were locked into asking for a dangerous goods specialist because of the name of the checklist in the cockpit. Dispatcher was unsure of our request. We probably would have eliminated confusion by asking for a 'hazmat specialist,' but in the heat of the battle.
Original NASA ASRS Text
Title: A B767 CREW REQUESTING DISPATCH FOR A 'DANGEROUS GOODS SPECIALIST' PER THE CHECKLIST CONFUSED DISPATCH. SHOULD HAVE REQUESTED 'HAZMAT SPECIALIST.
Narrative: IN HOLDING PATTERN AT RAINS, FLT ATTENDANT NOTIFIED FLT DECK OF POSSIBLE HAZMAT SPILL. POSSIBLE HUMAN FACTOR PROBLEM: WHEN WE CALLED DISPATCH FOR HELP, WE REQUESTED A 'DANGEROUS GOODS SPECIALIST' ON THE LINE TO DETERMINE THE POTENTIAL DANGER OF THE 'AMORESSE' MEDICATION (ALCOHOL, THYMOL, PCMX) SPILL. WE WERE LOCKED INTO ASKING FOR A DANGEROUS GOODS SPECIALIST BECAUSE OF THE NAME OF THE CHECKLIST IN THE COCKPIT. DISPATCHER WAS UNSURE OF OUR REQUEST. WE PROBABLY WOULD HAVE ELIMINATED CONFUSION BY ASKING FOR A 'HAZMAT SPECIALIST,' BUT IN THE HEAT OF THE BATTLE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.