Narrative:

This flight was diverted from mex to aca. Approximately, one and a half hours after arrival a passenger required medical attention due to dizziness. Flight attendant #2 and #7 paged for physician and obtained oxygen. 3 doctors responded and requested a flashlight to check her pupils. I was obtaining my personal flashlight when another passenger ripped the flashlight from the wall at door. An ambulance came and passenger was removed. An hour after that, we were finally able to deplane our passenger. Ground services assisted our passenger. During the deplaning process which took some time due to the necessity of using busses and passenger need to clear customs, flight attendant #2 noticed that another flashlight had also been ripped from the wall. Unlike the other flashlight which was returned immediately the #2 had to page to ask for its return. It was surrendered at that time. Before the crew deplaned, flight attendant #2 also noticed that the pin from the halon located behind the last row of seats in main cabin on aircraft right was missing. This was never found or returned. The following day airport security discovered oxygen cartridges (passenger lifevest) with passenger carry on baggage. Lifevest were requested from passenger (by crew) involved and all three were returned. The law enforcement officers in mex met the flight and removed the passenger who had taken the equipment. This was a ten hour ordeal for our passenger. Four of these hours were spent flying, the remaining hours were chaotic for everyone. The aircraft was hot, our supplies were low, little ice and no food other than snack bars, and our passenger were close to rioting. Additional cabin crew would have helped with crowd control and a faster deplaning process would have helped everyone. Cabin crew was on duty for 17.30 hours.

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Original NASA ASRS Text

Title: A FLT ATTENDANT REPORT ON LOSS OF CTL OF THE PAX ON BOARD A DIVERTED AIRLINER SITTING ON THE RAMP AT MMAA, FO.

Narrative: THIS FLT WAS DIVERTED FROM MEX TO ACA. APPROX, ONE AND A HALF HRS AFTER ARRIVAL A PAX REQUIRED MEDICAL ATTENTION DUE TO DIZZINESS. FLT ATTENDANT #2 AND #7 PAGED FOR PHYSICIAN AND OBTAINED OXYGEN. 3 DOCTORS RESPONDED AND REQUESTED A FLASHLIGHT TO CHECK HER PUPILS. I WAS OBTAINING MY PERSONAL FLASHLIGHT WHEN ANOTHER PAX RIPPED THE FLASHLIGHT FROM THE WALL AT DOOR. AN AMBULANCE CAME AND PAX WAS REMOVED. AN HOUR AFTER THAT, WE WERE FINALLY ABLE TO DEPLANE OUR PAX. GND SVCS ASSISTED OUR PAX. DURING THE DEPLANING PROCESS WHICH TOOK SOME TIME DUE TO THE NECESSITY OF USING BUSSES AND PAX NEED TO CLEAR CUSTOMS, FLT ATTENDANT #2 NOTICED THAT ANOTHER FLASHLIGHT HAD ALSO BEEN RIPPED FROM THE WALL. UNLIKE THE OTHER FLASHLIGHT WHICH WAS RETURNED IMMEDIATELY THE #2 HAD TO PAGE TO ASK FOR ITS RETURN. IT WAS SURRENDERED AT THAT TIME. BEFORE THE CREW DEPLANED, FLT ATTENDANT #2 ALSO NOTICED THAT THE PIN FROM THE HALON LOCATED BEHIND THE LAST ROW OF SEATS IN MAIN CABIN ON ACFT RIGHT WAS MISSING. THIS WAS NEVER FOUND OR RETURNED. THE FOLLOWING DAY ARPT SECURITY DISCOVERED OXYGEN CARTRIDGES (PAX LIFEVEST) WITH PAX CARRY ON BAGGAGE. LIFEVEST WERE REQUESTED FROM PAX (BY CREW) INVOLVED AND ALL THREE WERE RETURNED. THE LAW ENFORCEMENT OFFICERS IN MEX MET THE FLT AND REMOVED THE PAX WHO HAD TAKEN THE EQUIP. THIS WAS A TEN HOUR ORDEAL FOR OUR PAX. FOUR OF THESE HOURS WERE SPENT FLYING, THE REMAINING HOURS WERE CHAOTIC FOR EVERYONE. THE ACFT WAS HOT, OUR SUPPLIES WERE LOW, LITTLE ICE AND NO FOOD OTHER THAN SNACK BARS, AND OUR PAX WERE CLOSE TO RIOTING. ADDITIONAL CABIN CREW WOULD HAVE HELPED WITH CROWD CTL AND A FASTER DEPLANING PROCESS WOULD HAVE HELPED EVERYONE. CABIN CREW WAS ON DUTY FOR 17.30 HRS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.