3 B767 flight attendants required to consul passenger to turn off computer to prepare for landing.

Attributes
ACN	512459
Time
Date	200105
Day	Fri
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : sfo.airport
State Reference	CA
Environment
Light	Dusk
Aircraft 1
Controlling Facilities	tracon : o90.tracon
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	descent : approach
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 18 flight attendant time total : 18 flight attendant time type : 80
ASRS Report	512459
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	non adherence : published procedure non adherence : far
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Flight Crew Human Performance Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger in xa first class ignored crew member instructions when the initial PA was made regarding turning off and stowing electronic devices during preparation for landing. 2 different flight attendants asked him to turn off and store computer. I asked him the final time. He was extremely slow to comply even then. I believe this passenger was very arrogant and did not think the rules applied to him. Continued support of flight crew by reprimanding, taking away flight privileges, fining passenger monetarily gives us the ability to enforce FAA procedures with particularly difficult passenger.

Original NASA ASRS Text

Title: 3 B767 FLT ATTENDANTS REQUIRED TO CONSUL PAX TO TURN OFF COMPUTER TO PREPARE FOR LNDG.

Narrative: PAX IN XA FIRST CLASS IGNORED CREW MEMBER INSTRUCTIONS WHEN THE INITIAL PA WAS MADE REGARDING TURNING OFF AND STOWING ELECTRONIC DEVICES DURING PREPARATION FOR LNDG. 2 DIFFERENT FLT ATTENDANTS ASKED HIM TO TURN OFF AND STORE COMPUTER. I ASKED HIM THE FINAL TIME. HE WAS EXTREMELY SLOW TO COMPLY EVEN THEN. I BELIEVE THIS PAX WAS VERY ARROGANT AND DID NOT THINK THE RULES APPLIED TO HIM. CONTINUED SUPPORT OF FLC BY REPRIMANDING, TAKING AWAY FLT PRIVILEGES, FINING PAX MONETARILY GIVES US THE ABILITY TO ENFORCE FAA PROCS WITH PARTICULARLY DIFFICULT PAX.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.