<< >> NASA ASRS Report 511320, April 2001

A B737 flight attendant report on a dog being loose in the cabin and the passenger becoming abusive with an extra crew member's request to 'house your dog' during the flight from ord, il.

Attributes
ACN	511320
Time
Date	200104
Day	Tue
Place
Locale Reference	atc facility : zau.artcc
State Reference	IL
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Flight Phase	cruise : level cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 1.5 flight attendant time total : 1.5 flight attendant time type : 50
ASRS Report	511320
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : published procedure other anomaly other
Resolutory Action	none taken : unable
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

A female passenger had her dog on board in a travel kennel. The dog got loose several times during the full meal/beverage service and throughout the rest of the flight. The passenger was asked to keep her dog in the kennel, and she became verbally abusive to the extra crew member. I was not directly involved in the incident, so I do not have any further details.

Related reports:

• A crj-700 flight attendant described the events following a ...
• Cabin attendant of an MD80 reports becoming ill after giving...
• EMB170 flight attendant describes the cabin preparations for...

	Enter your search terms Submit search form
	Web www.37000feet.com

Original NASA ASRS Text

Title: A B737 FLT ATTENDANT RPT ON A DOG BEING LOOSE IN THE CABIN AND THE PAX BECOMING ABUSIVE WITH AN EXTRA CREW MEMBER'S REQUEST TO 'HOUSE YOUR DOG' DURING THE FLT FROM ORD, IL.

Narrative: A FEMALE PAX HAD HER DOG ON BOARD IN A TRAVEL KENNEL. THE DOG GOT LOOSE SEVERAL TIMES DURING THE FULL MEAL/BEVERAGE SVC AND THROUGHOUT THE REST OF THE FLT. THE PAX WAS ASKED TO KEEP HER DOG IN THE KENNEL, AND SHE BECAME VERBALLY ABUSIVE TO THE EXTRA CREW MEMBER. I WAS NOT DIRECTLY INVOLVED IN THE INCIDENT, SO I DO NOT HAVE ANY FURTHER DETAILS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.