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A B737-700 captain reported that there were so many interruptions from the gate agent who was requesting an on-time pushback, that the FMC was misprogrammed during cockpit set-up, causing a track deviation after takeoff.
| Attributes | |
| ACN | 510670 |
| Time | |
| Date | 200105 |
| Day | Thu |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zob.artcc |
| State Reference | OH |
| Altitude | msl single value : 28000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B737-700 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 180 flight time total : 27400 flight time type : 1250 |
| ASRS Report | 510670 |
| Events | |
| Anomaly | aircraft equipment problem : critical non adherence : published procedure non adherence : far non adherence : company policies non adherence : clearance other spatial deviation |
| Resolutory Action | none taken : detected after the fact |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Company |
| Primary Problem | Flight Crew Human Performance |
| Air Traffic Incident | Pilot Deviation |
Narrative:
Aircraft arrived late from maintenance. We were doing safety checks and preparing for flight. We were constantly interrupted by gate agents wanting to close up for an on-time departure. We explained that we just sat down 5 mins ago and we needed more time. Because of the rush, we missed seeing that bgm VOR was not entered in the FMC. Our flight took us from gaygc intersection to buf VOR (should have been gaygc-bgm-buf). We missed bgm VOR by 4 mi. In preparing the cockpit, we probably should have closed the cockpit door to prevent interruptions.
Original NASA ASRS Text
Title: A B737-700 CAPT RPTED THAT THERE WERE SO MANY INTERRUPTIONS FROM THE GATE AGENT WHO WAS REQUESTING AN ON-TIME PUSHBACK, THAT THE FMC WAS MISPROGRAMMED DURING COCKPIT SET-UP, CAUSING A TRACK DEV AFTER TKOF.
Narrative: ACFT ARRIVED LATE FROM MAINT. WE WERE DOING SAFETY CHKS AND PREPARING FOR FLT. WE WERE CONSTANTLY INTERRUPTED BY GATE AGENTS WANTING TO CLOSE UP FOR AN ON-TIME DEP. WE EXPLAINED THAT WE JUST SAT DOWN 5 MINS AGO AND WE NEEDED MORE TIME. BECAUSE OF THE RUSH, WE MISSED SEEING THAT BGM VOR WAS NOT ENTERED IN THE FMC. OUR FLT TOOK US FROM GAYGC INTXN TO BUF VOR (SHOULD HAVE BEEN GAYGC-BGM-BUF). WE MISSED BGM VOR BY 4 MI. IN PREPARING THE COCKPIT, WE PROBABLY SHOULD HAVE CLOSED THE COCKPIT DOOR TO PREVENT INTERRUPTIONS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.