<< >> NASA ASRS Report 490588, October 2000

Verbally abusive passenger refused to give up his glass for landing. Purser told captain after landing, told to write report.

Attributes
ACN	490588
Time
Date	200010
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zfw.artcc
State Reference	TX
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zfw.artcc
Operator	common carrier : air carrier
Make Model Name	MD-80 Series (DC-9-80) Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	descent : approach
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 25 flight attendant time total : 25 flight attendant time type : 80
ASRS Report	490588
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 16 flight attendant time total : 16 flight attendant time type : 50
ASRS Report	490850
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies
Independent Detector	other other : cab #2
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Cabin Crew Human Performance Flight Crew Human Performance Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

A passenger in seat xa refused to give up his glass for landing when requested to do so by flight attendant #2. We were told by the captain to take our seats early for landing because of reported turbulence. She explained this to passenger in seat xa -- he would not comply. After arguing with flight attendant #2, he finally shoved the glass into her hand very forcefully. And as she walked away he said 'F___ you' very loudly. His traveling companions began laughing and snickering. The #1 flight attendant spoke to the passenger and the captain was told of incident after we landed in dfw. The captain told us to turn in a 'report.'

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Original NASA ASRS Text

Title: VERBALLY ABUSIVE PAX REFUSED TO GIVE UP HIS GLASS FOR LNDG. PURSER TOLD CAPT AFTER LNDG, TOLD TO WRITE RPT.

Narrative: A PAX IN SEAT XA REFUSED TO GIVE UP HIS GLASS FOR LNDG WHEN REQUESTED TO DO SO BY FLT ATTENDANT #2. WE WERE TOLD BY THE CAPT TO TAKE OUR SEATS EARLY FOR LNDG BECAUSE OF RPTED TURB. SHE EXPLAINED THIS TO PAX IN SEAT XA -- HE WOULD NOT COMPLY. AFTER ARGUING WITH FLT ATTENDANT #2, HE FINALLY SHOVED THE GLASS INTO HER HAND VERY FORCEFULLY. AND AS SHE WALKED AWAY HE SAID 'F___ YOU' VERY LOUDLY. HIS TRAVELING COMPANIONS BEGAN LAUGHING AND SNICKERING. THE #1 FLT ATTENDANT SPOKE TO THE PAX AND THE CAPT WAS TOLD OF INCIDENT AFTER WE LANDED IN DFW. THE CAPT TOLD US TO TURN IN A 'RPT.'

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.