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Pilot report, B767 jfk-sfo. Passenger refused to turn off cell phone on taxi out. Passenger finally complied after receiving written warning.
| Attributes | |
| ACN | 486935 |
| Time | |
| Date | 200009 |
| Day | Fri |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : jfk.airport |
| State Reference | NY |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : jfk.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 486935 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger electronic device cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : cab#1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
The purser reported a passenger refused to cease using and not turning off cellular phone during taxi out. The passenger complied on the 4TH admonishment from a flight attendant. A disturbance report was completed.
Original NASA ASRS Text
Title: PLT RPT, B767 JFK-SFO. PAX REFUSED TO TURN OFF CELL PHONE ON TAXI OUT. PAX FINALLY COMPLIED AFTER RECEIVING WRITTEN WARNING.
Narrative: THE PURSER RPTED A PAX REFUSED TO CEASE USING AND NOT TURNING OFF CELLULAR PHONE DURING TAXI OUT. THE PAX COMPLIED ON THE 4TH ADMONISHMENT FROM A FLT ATTENDANT. A DISTURBANCE RPT WAS COMPLETED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.