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B767 lax passenger just before door closure would not stop using cell phone after 3 PA announcements and 4 times requested to do so by reporting cabin attendant. After captain personally spoke to the passenger he finally complied.
| Attributes | |
| ACN | 557191 |
| Time | |
| Date | 200208 |
| Day | Mon |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : lax.airport |
| State Reference | CA |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 22.5 flight attendant time total : 22.5 flight attendant time type : 100 |
| ASRS Report | 557191 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger X wouldn't get off cell phone after 3 PA's and me asking him nicely 4 times. He remained on. Captain came out to speak to him then. He was very embarrassed and said so to me, that I embarrassed him by having the captain speak to him. I told him that I think he embarrassed himself.
Original NASA ASRS Text
Title: B767 LAX PAX JUST BEFORE DOOR CLOSURE WOULD NOT STOP USING CELL PHONE AFTER 3 PA ANNOUNCEMENTS AND 4 TIMES REQUESTED TO DO SO BY RPTING CABIN ATTENDANT. AFTER CAPT PERSONALLY SPOKE TO THE PAX HE FINALLY COMPLIED.
Narrative: PAX X WOULDN'T GET OFF CELL PHONE AFTER 3 PA'S AND ME ASKING HIM NICELY 4 TIMES. HE REMAINED ON. CAPT CAME OUT TO SPEAK TO HIM THEN. HE WAS VERY EMBARRASSED AND SAID SO TO ME, THAT I EMBARRASSED HIM BY HAVING THE CAPT SPEAK TO HIM. I TOLD HIM THAT I THINK HE EMBARRASSED HIMSELF.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.