<< >> NASA ASRS Report 485565, September 2000

Cabin attendant report, B767-300, jfk-sfo. Passenger caught smoking in lavatory, warned repeatedly to stop, ignored warnings. Auths met flight.

Attributes
ACN	485565
Time
Date	200009
Day	Wed
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zau.artcc
State Reference	IL
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zau.artcc
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Experience	flight attendant time airline total : 23 flight attendant time total : 23 flight attendant time type : 100
ASRS Report	485565
Person 2
Affiliation	company : air carrier
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure other anomaly other anomaly
Independent Detector	other other : cab #3
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

A passenger was smoking in the lavatory and was warned not to smoke again, and was told of the safety hazard to the aircraft. Two hours later, he again went into the aircraft lavatory and began smoking again. He repeatedly flushed the toilet to get rid of the smoke (flushing 9 times). When he came out of the lavatory he was spoken to again, but was very rude, and denied smoking, even though we could smell smoke on him and in the lavatory. Callback conversation with reporter revealed the following information: the reporter stated that she wasn't actually involved in all of the incidents, but that the young man was vulgar and thought he could just continue smoking in the lavatory without any consequences. Auths did meet the flight, but she doesn't know if the passenger was fined.

Related reports:

• An MD80 flight crew, while at the gate in tus, were informed...
• Flight attendant report, B777, of passenger smoking in lavat...
• Flight attendant aboard DC9 reports passenger repeatedly usi...
• MD80 repeatedly produces unidentified loud; high-pitched noi...
• An EMB190 slide fell from the 1L door to the ramp and inflat...
• Condensation repeatedly blocks view out flight attendant doo...

	Enter your search terms Submit search form
	Web www.37000feet.com

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B767-300, JFK-SFO. PAX CAUGHT SMOKING IN LAVATORY, WARNED REPEATEDLY TO STOP, IGNORED WARNINGS. AUTHS MET FLT.

Narrative: A PAX WAS SMOKING IN THE LAVATORY AND WAS WARNED NOT TO SMOKE AGAIN, AND WAS TOLD OF THE SAFETY HAZARD TO THE ACFT. two HRS LATER, HE AGAIN WENT INTO THE ACFT LAVATORY AND BEGAN SMOKING AGAIN. HE REPEATEDLY FLUSHED THE TOILET TO GET RID OF THE SMOKE (FLUSHING 9 TIMES). WHEN HE CAME OUT OF THE LAVATORY HE WAS SPOKEN TO AGAIN, BUT WAS VERY RUDE, AND DENIED SMOKING, EVEN THOUGH WE COULD SMELL SMOKE ON HIM AND IN THE LAVATORY. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE WASN'T ACTUALLY INVOLVED IN ALL OF THE INCIDENTS, BUT THAT THE YOUNG MAN WAS vulgar AND THOUGHT HE COULD JUST CONTINUE SMOKING IN THE LAVATORY WITHOUT ANY CONSEQUENCES. AUTHS DID MEET THE FLT, BUT SHE DOESN'T KNOW IF THE PAX WAS FINED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.