Flight attendant aboard DC9 reports passenger repeatedly using cell phone against crew instructions.

Attributes
ACN	710572
Time
Date	200609
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : dca.airport
State Reference	DC
Altitude	agl single value : 0
Environment
Weather Elements	Thunderstorm
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	DC-9 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Experience	flight attendant time airline total : 20 flight attendant time total : 20 flight attendant time type : 30
ASRS Report	710572
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger electronic device cabin event : passenger misconduct non adherence : company policies non adherence : far
Independent Detector	other flight crewa
Resolutory Action	none taken : detected after the fact
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger in first class was told to put cell phone away for takeoff. First class flight attendant left first class to tell coach flight attendants to stay in jumpseats after takeoff because of bad WX. When she returned to first class; passenger was on phone. She was told again to turn off phone. On takeoff; the passenger's cell phone rang. She answered it and began talking. She was told to turn it off! Upon descent; when all flight attendants were strapped in; the passenger took out her phone and started dialing. She was told to turn it off! As soon as the back wheels touched down; she dialed her phone. She was a very frequent flyer.

Original NASA ASRS Text

Title: FLT ATTENDANT ABOARD DC9 RPTS PAX REPEATEDLY USING CELL PHONE AGAINST CREW INSTRUCTIONS.

Narrative: PAX IN FIRST CLASS WAS TOLD TO PUT CELL PHONE AWAY FOR TKOF. FIRST CLASS FLT ATTENDANT LEFT FIRST CLASS TO TELL COACH FLT ATTENDANTS TO STAY IN JUMPSEATS AFTER TKOF BECAUSE OF BAD WX. WHEN SHE RETURNED TO FIRST CLASS; PAX WAS ON PHONE. SHE WAS TOLD AGAIN TO TURN OFF PHONE. ON TKOF; THE PAX'S CELL PHONE RANG. SHE ANSWERED IT AND BEGAN TALKING. SHE WAS TOLD TO TURN IT OFF! UPON DSCNT; WHEN ALL FLT ATTENDANTS WERE STRAPPED IN; THE PAX TOOK OUT HER PHONE AND STARTED DIALING. SHE WAS TOLD TO TURN IT OFF! AS SOON AS THE BACK WHEELS TOUCHED DOWN; SHE DIALED HER PHONE. SHE WAS A VERY FREQUENT FLYER.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.