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B767 crew attempted to report sighting an emergency flare to svzm ARTCC radar controller. The controller was unable to understand english.
| Attributes | |
| ACN | 478484 |
| Time | |
| Date | 200007 |
| Day | Thu |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | atc facility : svzm.artcc |
| State Reference | FO |
| Altitude | msl single value : 35000 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : svzm.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : multi engine pilot : instrument |
| ASRS Report | 478484 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other flight crewa other flight crewb |
| Resolutory Action | none taken : anomaly accepted other |
| Consequence | other |
| Supplementary | |
| Problem Areas | ATC Human Performance |
| Primary Problem | ATC Human Performance |
| Situations | |
| ATC Facility | procedure or policy : svzm.artcc |
Narrative:
Center could not understand english. At the above coordinates, spotted what looked like an emergency flare off our left wingtip. Relayed to center and became aware that he could not speak or understand adequate english. This is the biggest safety problem in south america today. There are a few controllers with very limited english -- only a few standard lines. It is a very significant safety risk -- lives are being put at risk.
Original NASA ASRS Text
Title: B767 CREW ATTEMPTED TO RPT SIGHTING AN EMER FLARE TO SVZM ARTCC RADAR CTLR. THE CTLR WAS UNABLE TO UNDERSTAND ENGLISH.
Narrative: CTR COULD NOT UNDERSTAND ENGLISH. AT THE ABOVE COORDINATES, SPOTTED WHAT LOOKED LIKE AN EMER FLARE OFF OUR L WINGTIP. RELAYED TO CTR AND BECAME AWARE THAT HE COULD NOT SPEAK OR UNDERSTAND ADEQUATE ENGLISH. THIS IS THE BIGGEST SAFETY PROB IN SOUTH AMERICA TODAY. THERE ARE A FEW CTLRS WITH VERY LIMITED ENGLISH -- ONLY A FEW STANDARD LINES. IT IS A VERY SIGNIFICANT SAFETY RISK -- LIVES ARE BEING PUT AT RISK.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.