<< >> NASA ASRS Report 475398, May 2000

Cabin attendant report, B757, ord-mia. During preflight beverage service, passenger refused to turn off cell phone. Passenger removed by security.

Attributes
ACN	475398
Time
Date	200005
Day	Fri
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ord.airport
State Reference	IL
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 6
Experience	flight attendant time airline total : 16 flight attendant time total : 16 flight attendant time type : 90
ASRS Report	475398
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger electronic device cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

A passenger refused to comply with a flight attendant's request to turn off his cell phone. He was verbally abusive to me. The flight attendant told him if he didn't turn off the cell phone, he would be removed. The passenger refused to comply. Security was called. The passenger was removed. He was upset about his coat being hung in the closet with bags, too.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B757, ORD-MIA. DURING PREFLT BEVERAGE SVC, PAX REFUSED TO TURN OFF CELL PHONE. PAX REMOVED BY SECURITY.

Narrative: A PAX REFUSED TO COMPLY WITH A FLT ATTENDANT'S REQUEST TO TURN OFF HIS CELL PHONE. HE WAS VERBALLY ABUSIVE TO ME. THE FLT ATTENDANT TOLD HIM IF HE DIDN'T TURN OFF THE CELL PHONE, HE WOULD BE REMOVED. THE PAX REFUSED TO COMPLY. SECURITY WAS CALLED. THE PAX WAS REMOVED. HE WAS UPSET ABOUT HIS COAT BEING HUNG IN THE CLOSET WITH BAGS, TOO.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.