<< >> NASA ASRS Report 461100, January 2000

Cabin attendant report, B737, ord-san. 2 first class passenger got in physical fight over overhead bin space. Passenger removed from flight.

Attributes
ACN	461100
Time
Date	200001
Day	Sat
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : ord.airport
State Reference	IL
Altitude	agl single value : 0
Environment
Weather Elements	other
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 7 flight attendant time total : 15 flight attendant time type : 10
ASRS Report	461100
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : far
Independent Detector	other other : cab#1
Resolutory Action	other
Consequence	other Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I did not witness the event. From other passenger, I learned that two out of our first class passenger had gotten into a verbal exchange over a carryon bag and the overhead bin space. One slapped the other on the back of the neck and threats of lawsuits followed. Both passenger were removed from the aircraft.

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B737, ORD-SAN. 2 FIRST CLASS PAX GOT IN PHYSICAL FIGHT OVER OVERHEAD BIN SPACE. PAX REMOVED FROM FLT.

Narrative: I DID NOT WITNESS THE EVENT. FROM OTHER PAX, I LEARNED THAT TWO OUT OF OUR FIRST CLASS PAX HAD GOTTEN INTO A VERBAL EXCHANGE OVER A CARRYON BAG AND THE OVERHEAD BIN SPACE. ONE SLAPPED THE OTHER ON THE BACK OF THE NECK AND THREATS OF LAWSUITS FOLLOWED. BOTH PAX WERE REMOVED FROM THE ACFT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.