<< >> NASA ASRS Report 456796, November 1999

Cabin attendant report, B757, ord-lga, logged, wing flap problem, extended manually. Emergency declared. Divert to jfk.

Attributes
ACN	456796
Time
Date	199911
Day	Tue
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : n90.tracon
State Reference	NY
Environment
Light	Night
Aircraft 1
Controlling Facilities	tracon : n90.tracon
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	descent : approach
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 12 flight attendant time total : 12 flight attendant time type : 15
ASRS Report	456796
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	aircraft equipment problem : critical maintenance problem : improper maintenance other anomaly
Independent Detector	aircraft equipment other aircraft equipment : log book other flight crewa
Resolutory Action	flight crew : landed as precaution flight crew : diverted to another airport flight crew : declared emergency
Consequence	other
Factors
Maintenance	performance deficiency : repair performance deficiency : inspection
Supplementary
Problem Areas	Aircraft Flight Crew Human Performance Maintenance Human Performance Company
Primary Problem	Aircraft

Narrative:

The captain declared an emergency due to a flap problem and would divert to jfk. He stated it was an item (flaps) that had been written up before and it wasn't serious. The flaps would need to be lowered manually. The captain stated that the landing would be normal and no evacuate/evacuation necessary. Again, he assured me everything was fine. I informed all the other flight attendants - who seemed concerned about the diversion. We prepared the cabin for a normal landing and the captain made an announcement to the passenger. He explained that the flaps would need to be lowered manually, and we would need to divert to jfk because the runways were longer. There was no need to be concerned. The passenger were calm after the announcement. Everyone was fine. We landed in jfk and taxied to the gate without incident. Everyone deplaned through the forward boarding door as normal, and were met by passenger service. Maybe this situation could have been avoided before departure. If they knew this airplane's flaps had been written up, why did they schedule it to fly into lga where the flaps are needed so much?

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Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B757, ORD-LGA, LOGGED, WING FLAP PROB, EXTENDED MANUALLY. EMER DECLARED. DIVERT TO JFK.

Narrative: THE CAPT DECLARED AN EMER DUE TO A FLAP PROB AND WOULD DIVERT TO JFK. HE STATED IT WAS AN ITEM (FLAPS) THAT HAD BEEN WRITTEN UP BEFORE AND IT WASN'T SERIOUS. THE FLAPS WOULD NEED TO BE LOWERED MANUALLY. THE CAPT STATED THAT THE LNDG WOULD BE NORMAL AND NO EVAC NECESSARY. AGAIN, HE ASSURED ME EVERYTHING WAS FINE. I INFORMED ALL THE OTHER FLT ATTENDANTS - WHO SEEMED CONCERNED ABOUT THE DIVERSION. WE PREPARED THE CABIN FOR A NORMAL LNDG AND THE CAPT MADE AN ANNOUNCEMENT TO THE PAX. HE EXPLAINED THAT THE FLAPS WOULD NEED TO BE LOWERED MANUALLY, AND WE WOULD NEED TO DIVERT TO JFK BECAUSE THE RWYS WERE LONGER. THERE WAS NO NEED TO BE CONCERNED. THE PAX WERE CALM AFTER THE ANNOUNCEMENT. EVERYONE WAS FINE. WE LANDED IN JFK AND TAXIED TO THE GATE WITHOUT INCIDENT. EVERYONE DEPLANED THROUGH THE FORWARD BOARDING DOOR AS NORMAL, AND WERE MET BY PAX SVC. MAYBE THIS SIT COULD HAVE BEEN AVOIDED BEFORE DEP. IF THEY KNEW THIS AIRPLANE'S FLAPS HAD BEEN WRITTEN UP, WHY DID THEY SCHEDULE IT TO FLY INTO LGA WHERE THE FLAPS ARE NEEDED SO MUCH?

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.