|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Locale Reference||atc facility : zzz.tracon|
|Operator||common carrier : air carrier|
|Make Model Name||B757-200|
|Operating Under FAR Part||Part 121|
|Flight Phase||descent : holding|
descent : approach
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
|Affiliation||company : air carrier|
|Function||flight crew : captain|
oversight : pic
|Anomaly||cabin event : passenger illness|
cabin event other
inflight encounter : weather
inflight encounter : turbulence
non adherence : published procedure
non adherence : far
|Independent Detector||other flight crewb|
|Resolutory Action||flight crew : diverted to another airport|
flight crew : exited adverse environment
|Problem Areas||Environmental Factor|
Cabin Crew Human Performance
Upon approach into ZZZ about '10' before preparation for landing I was picking up trash for the economy cabin and was nearing the first aft lavatory with the bags and papers in hand when severe turbulence hit. I was able to throw the trash in the lavatory (directly behind the last row of seats abc) but was thrown violently against the wall opposite the lavatory then back to the floor and subsequently back and forth against the armrests before I could properly grab hold of seat 35C. I was in a fetal position and holding tightly as I could as the plane pitched back and forth; up and down. As the plane pitched and dropped the lower half of my body (twisting my spine) flopped up and down. I tried in vain to search for an empty seat/seatbelt and since the back jumpseats were taken; I took a real beating from the aircraft. A flight attendant was able to turn the corner to ask my condition and I was able to tell her that I was just able to hang on. Once there was a brief intermission from the severe turbulence I was able to run toward the mid jumpseat (door 2) to secure myself. We then had to hold approximately 1 hour before finding out that we had no more fuel to land in ZZZ and proceeded to ZZZ1. We landed and taxied to a remote part of the airport near a cargo hangar and held with no air whatsoever for about 3 1/2 hours. We finally got an 'air start' after waiting for fuelers to be able to access us due to lightning then taxied to finally produce air. Several of the passenger as well as a flight attendant had to take oxygen due to lightheadedness. I also felt this but was able to have the cockpit open the windows for ventilation. We finally were cleared to go to ZZZ after the ground stop and being on the same aircraft for 8 hours 10 mins according to ours (as well as the passenger calculations) they seemed to give us '1 min' layover in ZZZ1 and tried to make us continue on to ZZZ2 two hours later. Fortunately; we were able to convince a scheduler of our legality but with definite resistance. Why is our company giving us a '1 min' layover to make us legal for the next flight? To go illegal in the air?' the crew schedulers need to think about the safety and security of the passenger in these irregular situations and not about how much 'work' they will have to do in order to re-crew the flight. Not to mention I am extremely hurt and told them of my injuries.
Original NASA ASRS Text
Title: CABIN ATTENDANT INJURED WHEN THE B757-200 ENCOUNTERS SEVERE TURB AND EXTENDED HOLDING ON ARR TO ZZZ. DIVERT TO ZZZ1 WHERE THEY ARE UNABLE TO PARK AND FLT CREW; CABIN CREW; AND PAX REMAIN ON BOARD UNTIL FUELED AT A REMOTE LOCATION FOR THE RETURN FLT TO ZZZ.
Narrative: UPON APCH INTO ZZZ ABOUT '10' BEFORE PREPARATION FOR LNDG I WAS PICKING UP TRASH FOR THE ECONOMY CABIN AND WAS NEARING THE FIRST AFT LAVATORY WITH THE BAGS AND PAPERS IN HAND WHEN SEVERE TURB HIT. I WAS ABLE TO THROW THE TRASH IN THE LAVATORY (DIRECTLY BEHIND THE LAST ROW OF SEATS ABC) BUT WAS THROWN VIOLENTLY AGAINST THE WALL OPPOSITE THE LAVATORY THEN BACK TO THE FLOOR AND SUBSEQUENTLY BACK AND FORTH AGAINST THE ARMRESTS BEFORE I COULD PROPERLY GRAB HOLD OF SEAT 35C. I WAS IN A FETAL POS AND HOLDING TIGHTLY AS I COULD AS THE PLANE PITCHED BACK AND FORTH; UP AND DOWN. AS THE PLANE PITCHED AND DROPPED THE LOWER HALF OF MY BODY (TWISTING MY SPINE) FLOPPED UP AND DOWN. I TRIED IN VAIN TO SEARCH FOR AN EMPTY SEAT/SEATBELT AND SINCE THE BACK JUMPSEATS WERE TAKEN; I TOOK A REAL BEATING FROM THE ACFT. A FLT ATTENDANT WAS ABLE TO TURN THE CORNER TO ASK MY CONDITION AND I WAS ABLE TO TELL HER THAT I WAS JUST ABLE TO HANG ON. ONCE THERE WAS A BRIEF INTERMISSION FROM THE SEVERE TURB I WAS ABLE TO RUN TOWARD THE MID JUMPSEAT (DOOR 2) TO SECURE MYSELF. WE THEN HAD TO HOLD APPROX 1 HR BEFORE FINDING OUT THAT WE HAD NO MORE FUEL TO LAND IN ZZZ AND PROCEEDED TO ZZZ1. WE LANDED AND TAXIED TO A REMOTE PART OF THE ARPT NEAR A CARGO HANGAR AND HELD WITH NO AIR WHATSOEVER FOR ABOUT 3 1/2 HRS. WE FINALLY GOT AN 'AIR START' AFTER WAITING FOR FUELERS TO BE ABLE TO ACCESS US DUE TO LIGHTNING THEN TAXIED TO FINALLY PRODUCE AIR. SEVERAL OF THE PAX AS WELL AS A FLT ATTENDANT HAD TO TAKE OXYGEN DUE TO LIGHTHEADEDNESS. I ALSO FELT THIS BUT WAS ABLE TO HAVE THE COCKPIT OPEN THE WINDOWS FOR VENTILATION. WE FINALLY WERE CLRED TO GO TO ZZZ AFTER THE GND STOP AND BEING ON THE SAME ACFT FOR 8 HRS 10 MINS ACCORDING TO OURS (AS WELL AS THE PAX CALCULATIONS) THEY SEEMED TO GIVE US '1 MIN' LAYOVER IN ZZZ1 AND TRIED TO MAKE US CONTINUE ON TO ZZZ2 TWO HRS LATER. FORTUNATELY; WE WERE ABLE TO CONVINCE A SCHEDULER OF OUR LEGALITY BUT WITH DEFINITE RESISTANCE. WHY IS OUR COMPANY GIVING US A '1 MIN' LAYOVER TO MAKE US LEGAL FOR THE NEXT FLT? TO GO ILLEGAL IN THE AIR?' THE CREW SCHEDULERS NEED TO THINK ABOUT THE SAFETY AND SECURITY OF THE PAX IN THESE IRREGULAR SITUATIONS AND NOT ABOUT HOW MUCH 'WORK' THEY WILL HAVE TO DO IN ORDER TO RE-CREW THE FLT. NOT TO MENTION I AM EXTREMELY HURT AND TOLD THEM OF MY INJURIES.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.