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Flight attendant, B757, mia-ccs (caracas, venezuela), passenger noticed leak on wing, notified cockpit. Return to mia and changed planes.
| Attributes | |
| ACN | 455290 |
| Time | |
| Date | 199911 |
| Day | Tue |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | atc facility : zma.artcc |
| State Reference | FL |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zma.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
| Experience | flight attendant time airline total : 8.11 flight attendant time total : 8.11 flight attendant time type : 60 |
| ASRS Report | 455290 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | aircraft equipment problem : critical other anomaly other |
| Independent Detector | other other : 2 |
| Resolutory Action | flight crew : landed as precaution flight crew : diverted to another airport flight crew : landed in emergency condition |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Maintenance Human Performance Company Aircraft |
| Primary Problem | Aircraft |
Narrative:
A passenger pointed out a noticeable leak on the wing of the aircraft. A report was made to the cockpit. First officer came back to inspect and returned to cockpit. Flight attendant #1 notified me that there was indeed a leak and a decision was being made, so I held off on starting my service. Upon notice, I returned all carts and locked down the galley to prepare for landing (return to miami). Passenger were informed by captain that we would be returning to miami, everything would be fine and he would be able to make a safe landing. Upon landing at mia, aircraft was met by rescue vehicles just as a precaution. The captain once again informed passenger all was well and not to be alarmed by the rescue vehicles. Passenger remained calm at all times. We returned to the gate, were given a new plane, and got on our way to ccs at XB50. I think that the occurrence was handled well by all involved and really was a 'non occurrence' because of the way things were handled. I was glad to see that the passenger was not afraid to point out what he felt might be a concern. We (being the flight attendants and passenger) are the eyes for the cockpit in the cabin.
Original NASA ASRS Text
Title: FLT ATTENDANT, B757, MIA-CCS (CARACAS, VENEZUELA), PAX NOTICED LEAK ON WING, NOTIFIED COCKPIT. RETURN TO MIA AND CHANGED PLANES.
Narrative: A PAX POINTED OUT A NOTICEABLE LEAK ON THE WING OF THE ACFT. A RPT WAS MADE TO THE COCKPIT. FO CAME BACK TO INSPECT AND RETURNED TO COCKPIT. FLT ATTENDANT #1 NOTIFIED ME THAT THERE WAS INDEED A LEAK AND A DECISION WAS BEING MADE, SO I HELD OFF ON STARTING MY SVC. UPON NOTICE, I RETURNED ALL CARTS AND LOCKED DOWN THE GALLEY TO PREPARE FOR LNDG (RETURN TO MIAMI). PAX WERE INFORMED BY CAPT THAT WE WOULD BE RETURNING TO MIAMI, EVERYTHING WOULD BE FINE AND HE WOULD BE ABLE TO MAKE A SAFE LNDG. UPON LNDG AT MIA, ACFT WAS MET BY RESCUE VEHICLES JUST AS A PRECAUTION. THE CAPT ONCE AGAIN INFORMED PAX ALL WAS WELL AND NOT TO BE ALARMED BY THE RESCUE VEHICLES. PAX REMAINED CALM AT ALL TIMES. WE RETURNED TO THE GATE, WERE GIVEN A NEW PLANE, AND GOT ON OUR WAY TO CCS AT XB50. I THINK THAT THE OCCURRENCE WAS HANDLED WELL BY ALL INVOLVED AND REALLY WAS A 'NON OCCURRENCE' BECAUSE OF THE WAY THINGS WERE HANDLED. I WAS GLAD TO SEE THAT THE PAX WAS NOT AFRAID TO POINT OUT WHAT HE FELT MIGHT BE A CONCERN. WE (BEING THE FLT ATTENDANTS AND PAX) ARE THE EYES FOR THE COCKPIT IN THE CABIN.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.