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A319 dispatcher and company maintenance controller used imprecise terminology. They confuse whether the aircraft is airborne or not.
| Attributes | |
| ACN | 454716 |
| Time | |
| Date | 199911 |
| Day | Thu |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : msp.airport |
| State Reference | MN |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tower : msp.tower |
| Operator | common carrier : air carrier |
| Make Model Name | A319 |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier Other |
| Function | other personnel other oversight : coordinator |
| Qualification | other |
| ASRS Report | 454716 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | maintenance problem : improper documentation maintenance problem : non compliance with mel non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Aircraft Flight Crew Human Performance Company |
| Primary Problem | Company |
Narrative:
Air carrier operates msp-bna. Air carrier aircraft X had aileron servo fault message. I advised air carrier maintenance control flight was 'out' of gate about 30 mins. Flight and maintenance control discussed message and maintenance control said ok to go as problem could be handled in bna (destination). Maintenance control made reference to an MEL that I then reviewed. Was a boxed item which required a maintenance ddg procedure. At this point, flight became airborne. After further discussion between myself and the maintenance controller, I realized he had understood from me the flight was already airborne at time of my initial contact to him (maintenance controller). Confusion seems to have started with the term 'out' of gate, as opposed to normal term of 'on ground' or 'airborne.' 'on ground' term (or 'airborne') should be used.
Original NASA ASRS Text
Title: A319 DISPATCHER AND COMPANY MAINT CTLR USED IMPRECISE TERMINOLOGY. THEY CONFUSE WHETHER THE ACFT IS AIRBORNE OR NOT.
Narrative: ACR OPERATES MSP-BNA. ACR ACFT X HAD AILERON SERVO FAULT MESSAGE. I ADVISED ACR MAINT CTL FLT WAS 'OUT' OF GATE ABOUT 30 MINS. FLT AND MAINT CTL DISCUSSED MESSAGE AND MAINT CTL SAID OK TO GO AS PROB COULD BE HANDLED IN BNA (DEST). MAINT CTL MADE REF TO AN MEL THAT I THEN REVIEWED. WAS A BOXED ITEM WHICH REQUIRED A MAINT DDG PROC. AT THIS POINT, FLT BECAME AIRBORNE. AFTER FURTHER DISCUSSION BTWN MYSELF AND THE MAINT CTLR, I REALIZED HE HAD UNDERSTOOD FROM ME THE FLT WAS ALREADY AIRBORNE AT TIME OF MY INITIAL CONTACT TO HIM (MAINT CTLR). CONFUSION SEEMS TO HAVE STARTED WITH THE TERM 'OUT' OF GATE, AS OPPOSED TO NORMAL TERM OF 'ON GND' OR 'AIRBORNE.' 'ON GND' TERM (OR 'AIRBORNE') SHOULD BE USED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.