 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
B767 captain reporter distressed over crew scheduler attitude and aggressive stance when unable to fly a scheduled departure from mia.
| Attributes | |
| ACN | 454321 |
| Time | |
| Date | 199911 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : mia.airport |
| State Reference | FL |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : luk.tower |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 454321 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | other personnel other oversight : coordinator |
| Events | |
| Anomaly | non adherence : company policies |
| Independent Detector | other controllera other flight crewa |
| Resolutory Action | none taken : unable |
| Consequence | other |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Company |
| Primary Problem | Company |
Narrative:
Due to a family medical emergency, I was unable to fly my sequence on nov/xa/99. Scheduled departure was XD05 and I contacted crew scheduling at XA30. The crew scheduler said 'thank you captain very much for calling in sick,' then hung up on me. His conduct only exacerbated an already stressful situation.
Original NASA ASRS Text
Title: B767 CAPT RPTR DISTRESSED OVER CREW SCHEDULER ATTITUDE AND AGGRESSIVE STANCE WHEN UNABLE TO FLY A SCHEDULED DEP FROM MIA.
Narrative: DUE TO A FAMILY MEDICAL EMER, I WAS UNABLE TO FLY MY SEQUENCE ON NOV/XA/99. SCHEDULED DEP WAS XD05 AND I CONTACTED CREW SCHEDULING AT XA30. THE CREW SCHEDULER SAID 'THANK YOU CAPT VERY MUCH FOR CALLING IN SICK,' THEN HUNG UP ON ME. HIS CONDUCT ONLY EXACERBATED AN ALREADY STRESSFUL SIT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.