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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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| Attributes | |
| ACN | 450258 |
| Time | |
| Date | 199909 |
| Day | Fri |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zhu.artcc |
| State Reference | TX |
| Environment | |
| Weather Elements | Turbulence |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zhu.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 8 |
| Experience | flight attendant time airline total : 7 flight attendant time total : 7 flight attendant time type : 90 |
| ASRS Report | 450258 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event other inflight encounter : turbulence non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab#4 |
| Resolutory Action | flight crew : landed in emergency condition |
| Consequence | other |
| Supplementary | |
| Problem Areas | Weather Cabin Crew Human Performance Company |
| Primary Problem | Weather |
Narrative:
About 2 hours into our flight from aus-sjc, we encountered severe turbulence. All of a sudden, the aircraft 'shook, tilted, dropped.' the cockpit, when able, instructed over the PA for all flight attendants to take their jump seats. Nevertheless, 3 of us were already buckled in, while flight attendant #2 proceeded to secure his galley. The turbulence continued for a few mins. When the situation was under control, the cockpit instructed flight attendants to walk through the cabin to do a passenger check. We only found spilled drinks -- no passenger injuries were reported. As the flight proceeded, flight attendant #2 started to complain of a headache, back pain, and his hands were shaking. He was given some aspirin and given support. Upon arrival in sjc, we had a slight delay to be guided to the gate. The flight was met by fire, paramedics and flight service for passenger and crew support. Clear air turbulence occurs unexpectedly. I believe the flight crew did an exceptional job correcting the situation, assessing and assisting passenger and cabin crew. The cabin crew acted proficiently, as per experience. Flight attendant #2 will gain insight into the idea that personal safety comes before anything, as he continues his flying career. Ramp services could have been more prompt, given the situation. I appreciated the overwhelming response from medical and flight service.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, MD80, AUS-SJC, CLR AIR TURB. FLT ATTENDANT INJURED. EMER EQUIP AND PERSONNEL MET FLT.
Narrative: ABOUT 2 HRS INTO OUR FLT FROM AUS-SJC, WE ENCOUNTERED SEVERE TURB. ALL OF A SUDDEN, THE ACFT 'SHOOK, TILTED, DROPPED.' THE COCKPIT, WHEN ABLE, INSTRUCTED OVER THE PA FOR ALL FLT ATTENDANTS TO TAKE THEIR JUMP SEATS. NEVERTHELESS, 3 OF US WERE ALREADY BUCKLED IN, WHILE FLT ATTENDANT #2 PROCEEDED TO SECURE HIS GALLEY. THE TURB CONTINUED FOR A FEW MINS. WHEN THE SIT WAS UNDER CTL, THE COCKPIT INSTRUCTED FLT ATTENDANTS TO WALK THROUGH THE CABIN TO DO A PAX CHK. WE ONLY FOUND SPILLED DRINKS -- NO PAX INJURIES WERE RPTED. AS THE FLT PROCEEDED, FLT ATTENDANT #2 STARTED TO COMPLAIN OF A HEADACHE, BACK PAIN, AND HIS HANDS WERE SHAKING. HE WAS GIVEN SOME ASPIRIN AND GIVEN SUPPORT. UPON ARR IN SJC, WE HAD A SLIGHT DELAY TO BE GUIDED TO THE GATE. THE FLT WAS MET BY FIRE, PARAMEDICS AND FLT SVC FOR PAX AND CREW SUPPORT. CLR AIR TURB OCCURS UNEXPECTEDLY. I BELIEVE THE FLC DID AN EXCEPTIONAL JOB CORRECTING THE SIT, ASSESSING AND ASSISTING PAX AND CABIN CREW. THE CABIN CREW ACTED PROFICIENTLY, AS PER EXPERIENCE. FLT ATTENDANT #2 WILL GAIN INSIGHT INTO THE IDEA THAT PERSONAL SAFETY COMES BEFORE ANYTHING, AS HE CONTINUES HIS FLYING CAREER. RAMP SVCS COULD HAVE BEEN MORE PROMPT, GIVEN THE SIT. I APPRECIATED THE OVERWHELMING RESPONSE FROM MEDICAL AND FLT SVC.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.