|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||0601 To 1200|
|Locale Reference||airport : mdpp.airport|
|Altitude||agl single value : 0|
|Controlling Facilities||tower : ewr.tower|
|Operator||common carrier : air carrier|
|Make Model Name||A300|
|Operating Under FAR Part||Part 121|
|Flight Phase||ground : parked|
|Affiliation||company : air carrier|
|Function||flight crew : captain|
oversight : pic
|Qualification||pilot : atp|
|Affiliation||company : air carrier|
|Function||oversight : supervisor|
|Anomaly||non adherence : company policies|
non adherence : far
non adherence : published procedure
|Independent Detector||other flight crewa|
|Resolutory Action||none taken : anomaly accepted|
Flight Crew Human Performance
Cabin Crew Human Performance
Location: puerto plata. Maintenance delay resulted in flight attendants going illegal for flight. Passenger agent supervisor proposed having 2 agents and 2 security personnel take up position in cabin for 20 min wait for inbound replacement flight attendants, rather than remove and reboard passenger who had already been delayed over 2 hours and removed and reboarded once. Flight attendants said they understood they could not leave aircraft with passenger onboard, but none of us could find that expressly stated in either the flight attendant manual or in part 1. Manuals deal only with minimum number of flight attendants for specified sits in normal operations. Due to inconvenience already suffered by passenger I did not want to demand that they be removed. Thinking flight attendants already over legal duty time, I accepted agent's offer and released flight attendants to the hotel. When the new cabin crew arrived, they were very upset and told me I had made a big mistake letting the other crew go before their arrival or passenger removal and their reasoning made sense. Given the statement about agent responsibility in part 1, section 13, item 1.1, it is ambiguous as to who was more at fault for the error, if one was indeed made. Based on the new crew's vehement objections, I should have had the illegal crew stay until replaced. Part of the error was thinking of original crew as already illegal, not just illegal to initiate that leg. No refueling or other incidents took place during the time no flight attendants were onboard. If necessary, please clarify responsibility by adding a prominent statement to part 1 and to flight attendant and agent manuals, which prohibits allowing passenger onboard the aircraft at any time, unless minimum flight attendant crew is on duty.
Original NASA ASRS Text
Title: PLT RPT, A300, GND SUPVR KEPT PAX ONBOARD WITH NO CABIN CREW IN MECHANICAL DELAY, FAR VIOLATION.
Narrative: LOCATION: PUERTO PLATA. MAINT DELAY RESULTED IN FLT ATTENDANTS GOING ILLEGAL FOR FLT. PAX AGENT SUPVR PROPOSED HAVING 2 AGENTS AND 2 SECURITY PERSONNEL TAKE UP POS IN CABIN FOR 20 MIN WAIT FOR INBOUND REPLACEMENT FLT ATTENDANTS, RATHER THAN REMOVE AND REBOARD PAX WHO HAD ALREADY BEEN DELAYED OVER 2 HRS AND REMOVED AND REBOARDED ONCE. FLT ATTENDANTS SAID THEY UNDERSTOOD THEY COULD NOT LEAVE ACFT WITH PAX ONBOARD, BUT NONE OF US COULD FIND THAT EXPRESSLY STATED IN EITHER THE FLT ATTENDANT MANUAL OR IN PART 1. MANUALS DEAL ONLY WITH MINIMUM NUMBER OF FLT ATTENDANTS FOR SPECIFIED SITS IN NORMAL OPS. DUE TO INCONVENIENCE ALREADY SUFFERED BY PAX I DID NOT WANT TO DEMAND THAT THEY BE REMOVED. THINKING FLT ATTENDANTS ALREADY OVER LEGAL DUTY TIME, I ACCEPTED AGENT'S OFFER AND RELEASED FLT ATTENDANTS TO THE HOTEL. WHEN THE NEW CABIN CREW ARRIVED, THEY WERE VERY UPSET AND TOLD ME I HAD MADE A BIG MISTAKE LETTING THE OTHER CREW GO BEFORE THEIR ARR OR PAX REMOVAL AND THEIR REASONING MADE SENSE. GIVEN THE STATEMENT ABOUT AGENT RESPONSIBILITY IN PART 1, SECTION 13, ITEM 1.1, IT IS AMBIGUOUS AS TO WHO WAS MORE AT FAULT FOR THE ERROR, IF ONE WAS INDEED MADE. BASED ON THE NEW CREW'S VEHEMENT OBJECTIONS, I SHOULD HAVE HAD THE ILLEGAL CREW STAY UNTIL REPLACED. PART OF THE ERROR WAS THINKING OF ORIGINAL CREW AS ALREADY ILLEGAL, NOT JUST ILLEGAL TO INITIATE THAT LEG. NO REFUELING OR OTHER INCIDENTS TOOK PLACE DURING THE TIME NO FLT ATTENDANTS WERE ONBOARD. IF NECESSARY, PLEASE CLARIFY RESPONSIBILITY BY ADDING A PROMINENT STATEMENT TO PART 1 AND TO FLT ATTENDANT AND AGENT MANUALS, WHICH PROHIBITS ALLOWING PAX ONBOARD THE ACFT AT ANY TIME, UNLESS MINIMUM FLT ATTENDANT CREW IS ON DUTY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.