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Flight attendant report, B767, jfk-lax, verbally abusive passenger, intoxicated. Police and FAA met flight.
| Attributes | |
| ACN | 443913 |
| Time | |
| Date | 199907 |
| Day | Fri |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zla.artcc |
| State Reference | CA |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zla.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 16 flight attendant time total : 16 |
| ASRS Report | 443913 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger was belligerent and verbally abusive when informed liquor was unavailable, because we were preparing for landing. I informed the captain. Captain stated 'no liquor to be served at all.' I passed this onto the passenger. Flight attendant #5 witnessed him accuse me of 'drinking too much' in front of surrounding passenger. Police met flight upon arrival. Manager on duty met flight upon arrival. FAA special agent met flight.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, B767, JFK-LAX, VERBALLY ABUSIVE PAX, INTOXICATED. POLICE AND FAA MET FLT.
Narrative: A PAX WAS BELLIGERENT AND VERBALLY ABUSIVE WHEN INFORMED LIQUOR WAS UNAVAILABLE, BECAUSE WE WERE PREPARING FOR LNDG. I INFORMED THE CAPT. CAPT STATED 'NO LIQUOR TO BE SERVED AT ALL.' I PASSED THIS ONTO THE PAX. FLT ATTENDANT #5 WITNESSED HIM ACCUSE ME OF 'DRINKING TOO MUCH' IN FRONT OF SURROUNDING PAX. POLICE MET FLT UPON ARR. MGR ON DUTY MET FLT UPON ARR. FAA SPECIAL AGENT MET FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.