B757 sustains damage as aircraft is pushed back with jetway still attached at ZZZ.

Attributes
ACN	443718
Time
Date	199907
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Operating Under FAR Part	Part 121
Flight Phase	ground : pushback
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp pilot : cfi pilot : flight engineer
Experience	flight time last 90 days : 200 flight time total : 15000 flight time type : 6000
ASRS Report	443718
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : atp pilot : multi engine
Experience	flight time last 90 days : 180 flight time total : 11000 flight time type : 1000
ASRS Report	443721
Events
Anomaly	ground encounters other non adherence : far non adherence : published procedure non adherence : clearance
Independent Detector	other flight crewa other other : cgp 4
Resolutory Action	none taken : detected after the fact
Consequence	other
Supplementary
Problem Areas	Company Flight Crew Human Performance
Primary Problem	Ambiguous

Narrative:

During pushback from gate, aircraft cabin door was still open and jetway was adjacent to aircraft. Aircraft door frame sustained damage and approximately 2 ft gouge put on side of fuselage due to contact with jetway. Air crew and 3 member pushback crew, tug driver and 2 wing walkers did not recognize that aircraft was not ready for pushback.

Original NASA ASRS Text

Title: B757 SUSTAINS DAMAGE AS ACFT IS PUSHED BACK WITH JETWAY STILL ATTACHED AT ZZZ.

Narrative: DURING PUSHBACK FROM GATE, ACFT CABIN DOOR WAS STILL OPEN AND JETWAY WAS ADJACENT TO ACFT. ACFT DOOR FRAME SUSTAINED DAMAGE AND APPROX 2 FT GOUGE PUT ON SIDE OF FUSELAGE DUE TO CONTACT WITH JETWAY. AIR CREW AND 3 MEMBER PUSHBACK CREW, TUG DRIVER AND 2 WING WALKERS DID NOT RECOGNIZE THAT ACFT WAS NOT READY FOR PUSHBACK.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.