Flight attendant report, MD80, aus-sjc, taxi out and back to remove emotionally disturbed passenger.

Attributes
ACN	439065
Time
Date	199905
Day	Mon
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : aus.airport
State Reference	TX
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	tower : aus.tower
Operator	common carrier : air carrier
Make Model Name	MD-80 Series (DC-9-80) Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : taxi ground : pushback
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 8 flight attendant time total : 8
ASRS Report	439065
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : company policies non adherence : far
Independent Detector	other other : #1
Resolutory Action	flight crew : rejected takeoff
Consequence	other Other
Supplementary
Problem Areas	Company Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Right before the door closed, she (the passenger) demanded new pillow cases. I was closing overhead bins. I looked down, and she had taken all the cases off the pillows. I told her I could get her pillows and that there were no new pillow cases on board. She had a fit! She said she was in lot of pain. Her back was killing her. When we pushed off from the gate, flight attendant #3 said something was wrong with a passenger. I followed her. It was the passenger with the pillow. She just wasn't quite there. She seemed like she was on drugs. We convinced the first officer to go back and see for himself. We ended up going back to the gate. The agents and supervisor and the police met us. The policewoman said she dealt with her earlier. She apparently tried to leave on the earlier flight and was removed.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT, MD80, AUS-SJC, TAXI OUT AND BACK TO REMOVE EMOTIONALLY DISTURBED PAX.

Narrative: RIGHT BEFORE THE DOOR CLOSED, SHE (THE PAX) DEMANDED NEW PILLOW CASES. I WAS CLOSING OVERHEAD BINS. I LOOKED DOWN, AND SHE HAD TAKEN ALL THE CASES OFF THE PILLOWS. I TOLD HER I COULD GET HER PILLOWS AND THAT THERE WERE NO NEW PILLOW CASES ON BOARD. SHE HAD A FIT! SHE SAID SHE WAS IN LOT OF PAIN. HER BACK WAS KILLING HER. WHEN WE PUSHED OFF FROM THE GATE, FLT ATTENDANT #3 SAID SOMETHING WAS WRONG WITH A PAX. I FOLLOWED HER. IT WAS THE PAX WITH THE PILLOW. SHE JUST WASN'T QUITE THERE. SHE SEEMED LIKE SHE WAS ON DRUGS. WE CONVINCED THE FO TO GO BACK AND SEE FOR HIMSELF. WE ENDED UP GOING BACK TO THE GATE. THE AGENTS AND SUPVR AND THE POLICE MET US. THE POLICEWOMAN SAID SHE DEALT WITH HER EARLIER. SHE APPARENTLY TRIED TO LEAVE ON THE EARLIER FLT AND WAS REMOVED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.