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Flight attendant reported that captain and flight attendants authority/authorized passenger removal from B757 for refusing to store carry-on bag in FAA approved space.
| Attributes | |
| ACN | 433420 |
| Time | |
| Date | 199903 |
| Day | Thu |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : zzz.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 10 flight attendant time total : 10 flight attendant time type : 10 |
| ASRS Report | 433420 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far |
| Independent Detector | other other : cab 1 |
| Consequence | Other |
Narrative:
Passenger came on at end of boarding asked me if he could put his bag in first class. I asked the #1 flight attendant and she said 'no.' there was a bag on the floor already. I told the passenger that the #1 flight attendant said no. He huffed off saying 'he was a first class passenger on a full fare ticket and didn't want to listen to her rules.' I told the #1 flight attendant and she went back to tell him that they were not her rules, but FAA's. She went back and then came back to first class and straight to the cockpit. She was upset, after being told that he was being removed from the flight. His traveling partner (a woman) came and got into her face and called her a liar and called her a 'little miss.'
Original NASA ASRS Text
Title: FLT ATTENDANT RPTED THAT CAPT AND FLT ATTENDANTS AUTH PAX REMOVAL FROM B757 FOR REFUSING TO STORE CARRY-ON BAG IN FAA APPROVED SPACE.
Narrative: PAX CAME ON AT END OF BOARDING ASKED ME IF HE COULD PUT HIS BAG IN FIRST CLASS. I ASKED THE #1 FLT ATTENDANT AND SHE SAID 'NO.' THERE WAS A BAG ON THE FLOOR ALREADY. I TOLD THE PAX THAT THE #1 FLT ATTENDANT SAID NO. HE HUFFED OFF SAYING 'HE WAS A FIRST CLASS PAX ON A FULL FARE TICKET AND DIDN'T WANT TO LISTEN TO HER RULES.' I TOLD THE #1 FLT ATTENDANT AND SHE WENT BACK TO TELL HIM THAT THEY WERE NOT HER RULES, BUT FAA'S. SHE WENT BACK AND THEN CAME BACK TO FIRST CLASS AND STRAIGHT TO THE COCKPIT. SHE WAS UPSET, AFTER BEING TOLD THAT HE WAS BEING REMOVED FROM THE FLT. HIS TRAVELING PARTNER (A WOMAN) CAME AND GOT INTO HER FACE AND CALLED HER A LIAR AND CALLED HER A 'LITTLE MISS.'
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.