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Cabin attendant report, B767, lax-jfk. On approach to jfk, passenger struck cabin attendant's arm. Call for security. Port authority/authorized interviewed passenger and cabin attendant. Gave passenger the cabin attendant's address.
| Attributes | |
| ACN | 467359 |
| Time | |
| Date | 200003 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : n90.tracon |
| State Reference | NY |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tracon : n90.tracon |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 28 flight attendant time total : 28 |
| ASRS Report | 467359 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct cabin event other non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : cab #2 |
| Resolutory Action | other |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
The flight attendant called me (#1 flight attendant) on taxi in and advised me a passenger had struck her on the arm when the flight attendant had advised the passenger to place her bag under the seat in front of her. The flight attendant repeated the request to the passenger. The passenger said the flight attendant touched her. The flight attendant does not remember touching the passenger. The passenger did not acknowledge the flight attendant the first time she asked. After being informed of the incident, I notified the captain. He called and said security would be meeting the aircraft. The port authority/authorized met the plane and debriefed the flight attendant and the passenger. The passenger asked for the flight attendant's name and address. The port authority/authorized gave her the information. The flight attendant is concerned for her safety. The passenger was very unpredictable.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767, LAX-JFK. ON APCH TO JFK, PAX STRUCK CABIN ATTENDANT'S ARM. CALL FOR SECURITY. PORT AUTH INTERVIEWED PAX AND CABIN ATTENDANT. GAVE PAX THE CABIN ATTENDANT'S ADDRESS.
Narrative: THE FLT ATTENDANT CALLED ME (#1 FLT ATTENDANT) ON TAXI IN AND ADVISED ME A PAX HAD STRUCK HER ON THE ARM WHEN THE FLT ATTENDANT HAD ADVISED THE PAX TO PLACE HER BAG UNDER THE SEAT IN FRONT OF HER. THE FLT ATTENDANT REPEATED THE REQUEST TO THE PAX. THE PAX SAID THE FLT ATTENDANT TOUCHED HER. THE FLT ATTENDANT DOES NOT REMEMBER TOUCHING THE PAX. THE PAX DID NOT ACKNOWLEDGE THE FLT ATTENDANT THE FIRST TIME SHE ASKED. AFTER BEING INFORMED OF THE INCIDENT, I NOTIFIED THE CAPT. HE CALLED AND SAID SECURITY WOULD BE MEETING THE ACFT. THE PORT AUTH MET THE PLANE AND DEBRIEFED THE FLT ATTENDANT AND THE PAX. THE PAX ASKED FOR THE FLT ATTENDANT'S NAME AND ADDRESS. THE PORT AUTH GAVE HER THE INFO. THE FLT ATTENDANT IS CONCERNED FOR HER SAFETY. THE PAX WAS VERY UNPREDICTABLE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.