Narrative:

Passenger was switched from one airline to our airline. Passenger was very volatile. He was already agitated and his way of approaching people was tactless and with no regard for the other individual. There was a religious group on board and by mistake one lady was in his seat. He got really bent out of shape. He threw his baggage in the overhead so hard that it fell out and hit his girlfriend in the head. This was relayed to me after his removal by other passenger that were really nervous about his behavior. He had also made a scene at the gate check-in. It was a simple seat back that caused all the commotion. He wanted it upright then, and asked the flight attendant to tell her to put it up. The flight attendant said she would after the safety video. He told her it was her job to tell her. She told him that she knew her job responsibilities and he could ask her to raise the seat if he wanted her to raise the seat. He came to the back and that is what I observed. He had his hand moving violently to and fro and he did not care that we had asked him to be seated! He said something and continued in his course. The captain had already spoken, the purser had made a PA about seat belts and other safety matters. 2 flight attendants had directly requested he situation. It became a safety issue. I called the purser and said that we need to have a passenger removed. She talked with the captain. He was removed.

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Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING A PAX ABOARD B767-300. HE WAS VOLATILE, TACTLESS, THREW HIS LUGGAGE INTO THE OVERHEAD SO HARD IT CAME BACK OUT AND HIT HIS GIRLFRIEND ON THE HEAD. HE WAS REMOVED FROM THE FLT.

Narrative: PAX WAS SWITCHED FROM ONE AIRLINE TO OUR AIRLINE. PAX WAS VERY VOLATILE. HE WAS ALREADY AGITATED AND HIS WAY OF APCHING PEOPLE WAS TACTLESS AND WITH NO REGARD FOR THE OTHER INDIVIDUAL. THERE WAS A RELIGIOUS GROUP ON BOARD AND BY MISTAKE ONE LADY WAS IN HIS SEAT. HE GOT REALLY BENT OUT OF SHAPE. HE THREW HIS BAGGAGE IN THE OVERHEAD SO HARD THAT IT FELL OUT AND HIT HIS GIRLFRIEND IN THE HEAD. THIS WAS RELAYED TO ME AFTER HIS REMOVAL BY OTHER PAX THAT WERE REALLY NERVOUS ABOUT HIS BEHAVIOR. HE HAD ALSO MADE A SCENE AT THE GATE CHK-IN. IT WAS A SIMPLE SEAT BACK THAT CAUSED ALL THE COMMOTION. HE WANTED IT UPRIGHT THEN, AND ASKED THE FLT ATTENDANT TO TELL HER TO PUT IT UP. THE FLT ATTENDANT SAID SHE WOULD AFTER THE SAFETY VIDEO. HE TOLD HER IT WAS HER JOB TO TELL HER. SHE TOLD HIM THAT SHE KNEW HER JOB RESPONSIBILITIES AND HE COULD ASK HER TO RAISE THE SEAT IF HE WANTED HER TO RAISE THE SEAT. HE CAME TO THE BACK AND THAT IS WHAT I OBSERVED. HE HAD HIS HAND MOVING VIOLENTLY TO AND FRO AND HE DID NOT CARE THAT WE HAD ASKED HIM TO BE SEATED! HE SAID SOMETHING AND CONTINUED IN HIS COURSE. THE CAPT HAD ALREADY SPOKEN, THE PURSER HAD MADE A PA ABOUT SEAT BELTS AND OTHER SAFETY MATTERS. 2 FLT ATTENDANTS HAD DIRECTLY REQUESTED HE SIT. IT BECAME A SAFETY ISSUE. I CALLED THE PURSER AND SAID THAT WE NEED TO HAVE A PAX REMOVED. SHE TALKED WITH THE CAPT. HE WAS REMOVED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.