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A B737-300 first officer report on the poor attitude exhibited by the sfo ground controller during their difficult taxi out during a wet, dark and stormy night.
| Attributes | |
| ACN | 428102 |
| Time | |
| Date | 199902 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : sf0.airport |
| State Reference | CA |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | IMC |
| Weather Elements | Rain Windshear |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B737-300 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : cfi pilot : atp pilot : multi engine |
| Experience | flight time last 90 days : 180 flight time total : 6900 flight time type : 120 |
| ASRS Report | 428102 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Events | |
| Anomaly | incursion : taxiway |
| Independent Detector | other controllera other flight crewa other flight crewb |
| Resolutory Action | flight crew : became reoriented |
| Consequence | other |
| Supplementary | |
| Problem Areas | ATC Human Performance Airport Flight Crew Human Performance Weather |
| Primary Problem | ATC Human Performance |
| Situations | |
| ATC Facility | communication equipment : sfo.tower procedure or policy : sfo.tower |
Narrative:
Ground sent us to a runway that we were not planning for and not in use when ATIS and clearance were received. Nighttime, heavy rain, blurry windows. Ground/tower ATC was pushy, rude, unprofessional and very intolerant of existing WX conditions causing our slow and prudent taxi. The controllers at sfo, not all but some, are promoting an accident on the ground with their poor demeanor and impatience. Tower/ground gave us some ambiguous instructions and we had to reference our charts, etc, and be careful. No runway incursions occurred but it's possible we may have not complied with all taxi instructions, but nothing was said by ATC to that regard. Sfo on the ground is inherently extremely dangerous, but this risk is increased by poor WX and visibility. But mostly the controllers are very unprofessional and impatient. They'll eventually intimidate some pilot(south) into an accident causing sits if they are allowed to continue this way.
Original NASA ASRS Text
Title: A B737-300 FO RPT ON THE POOR ATTITUDE EXHIBITED BY THE SFO GND CTLR DURING THEIR DIFFICULT TAXI OUT DURING A WET, DARK AND STORMY NIGHT.
Narrative: GND SENT US TO A RWY THAT WE WERE NOT PLANNING FOR AND NOT IN USE WHEN ATIS AND CLRNC WERE RECEIVED. NIGHTTIME, HVY RAIN, BLURRY WINDOWS. GND/TWR ATC WAS PUSHY, RUDE, UNPROFESSIONAL AND VERY INTOLERANT OF EXISTING WX CONDITIONS CAUSING OUR SLOW AND PRUDENT TAXI. THE CTLRS AT SFO, NOT ALL BUT SOME, ARE PROMOTING AN ACCIDENT ON THE GND WITH THEIR POOR DEMEANOR AND IMPATIENCE. TWR/GND GAVE US SOME AMBIGUOUS INSTRUCTIONS AND WE HAD TO REF OUR CHARTS, ETC, AND BE CAREFUL. NO RWY INCURSIONS OCCURRED BUT IT'S POSSIBLE WE MAY HAVE NOT COMPLIED WITH ALL TAXI INSTRUCTIONS, BUT NOTHING WAS SAID BY ATC TO THAT REGARD. SFO ON THE GND IS INHERENTLY EXTREMELY DANGEROUS, BUT THIS RISK IS INCREASED BY POOR WX AND VISIBILITY. BUT MOSTLY THE CTLRS ARE VERY UNPROFESSIONAL AND IMPATIENT. THEY'LL EVENTUALLY INTIMIDATE SOME PLT(S) INTO AN ACCIDENT CAUSING SITS IF THEY ARE ALLOWED TO CONTINUE THIS WAY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.