Cabin attendant report regarding boarding on a B757 in which a non ticketed person was allowed on bo...

Attributes
ACN	426018
Time
Date	199812
Day	Fri
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : mia
State Reference	FL
Environment
Flight Conditions	VMC
Aircraft 1
Operator	common carrier : air carrier
Navigation In Use	Other
Flight Phase	ground : preflight ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	426018
Person 2
Function	observation : passenger
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

I was plucking flight from mia to dty. Very busy, lots of bags and multiple families traveling together. Mr and mrs X each had a child on their arms and another walking, handed me 4 tickets which I assumed one was a lap child. 90% of the time infant stickers are not displayed on boarding passes. Mr X boarded the aircraft with his wife and 3 children and was stopped on deplaning by customs agents monitoring the flight. Mr X explained that his children were crying and he was helping his wife board. I was not aware that he was not a passenger since he pretended to be one and boarded without permission and boarding in mia is always a hurry, hurry and we are forced to rush through the process in order to avoid delays. We need more help monitoring bags, compliances with infant stickers implemented routinely and not when the agents remember or feel like. I feel it was an honest mistake that could have been avoided if the proper help is provided and procedures followed each flight by everyone.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT REGARDING BOARDING ON A B757 IN WHICH A NON TICKETED PERSON WAS ALLOWED ON BOARD. HE WAS ASSISTING HIS WIFE WITH 3 CHILDREN BUT BEHAVED AS A PAX. CUSTOMS QUERIED HIM ON DEPLANING PRIOR TO DEP.

Narrative: I WAS PLUCKING FLT FROM MIA TO DTY. VERY BUSY, LOTS OF BAGS AND MULTIPLE FAMILIES TRAVELING TOGETHER. MR AND MRS X EACH HAD A CHILD ON THEIR ARMS AND ANOTHER WALKING, HANDED ME 4 TICKETS WHICH I ASSUMED ONE WAS A LAP CHILD. 90% OF THE TIME INFANT STICKERS ARE NOT DISPLAYED ON BOARDING PASSES. MR X BOARDED THE ACFT WITH HIS WIFE AND 3 CHILDREN AND WAS STOPPED ON DEPLANING BY CUSTOMS AGENTS MONITORING THE FLT. MR X EXPLAINED THAT HIS CHILDREN WERE CRYING AND HE WAS HELPING HIS WIFE BOARD. I WAS NOT AWARE THAT HE WAS NOT A PAX SINCE HE PRETENDED TO BE ONE AND BOARDED WITHOUT PERMISSION AND BOARDING IN MIA IS ALWAYS A HURRY, HURRY AND WE ARE FORCED TO RUSH THROUGH THE PROCESS IN ORDER TO AVOID DELAYS. WE NEED MORE HELP MONITORING BAGS, COMPLIANCES WITH INFANT STICKERS IMPLEMENTED ROUTINELY AND NOT WHEN THE AGENTS REMEMBER OR FEEL LIKE. I FEEL IT WAS AN HONEST MISTAKE THAT COULD HAVE BEEN AVOIDED IF THE PROPER HELP IS PROVIDED AND PROCS FOLLOWED EACH FLT BY EVERYONE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Cabin attendant report regarding boarding on a B757 in which a non ticketed person was allowed on board. He was assisting his wife with 3 children but behaved as a passenger. Customs queried him on deplaning prior to departure.