Narrative:

Captain did not hear/understand transition added to filed departure. First officer heard and clarified the transition with international relief officer, but never put the transition in the FMC. ATC called and gave us a vector and asked if we received the transition. To captain's surprise, first officer said yes! International relief officer was most experienced on the leg, which is why the first officer used him as a resource. ATC then vectored us toward the transition. We apologized 3 times and ATC controller said it was not a problem. Captain had copied the name of the departure but not the transition and had checked the flight plan and the FMC, which agreed. 1. Controller that issued the clearance had apparently said 'call me back when you are ready to copy.' we didn't understand him and waited for our clearance. When we called him again, he rattled it off so fast we weren't ready to copy, and misheard the clearance. 2) 3 captain crew, 2 check airmen, and 1 designee on the aircraft -- we all know the pitfalls there. 3) I will ensure clearance is understood by me completely in future. 4) foreign language difficulties.

Related reports:

Google
 

Original NASA ASRS Text

Title: A DEP B767 FREIGHTER FAILS TO FOLLOW THE SID TRANSITION AS GIVEN BY TPE DEP CTL. THE PIC PF DID NOT 'COPY' THE TRANSITION WHEN THE CLRNC WAS ISSUED IN CLB.

Narrative: CAPT DID NOT HEAR/UNDERSTAND TRANSITION ADDED TO FILED DEP. FO HEARD AND CLARIFIED THE TRANSITION WITH INTL RELIEF OFFICER, BUT NEVER PUT THE TRANSITION IN THE FMC. ATC CALLED AND GAVE US A VECTOR AND ASKED IF WE RECEIVED THE TRANSITION. TO CAPT'S SURPRISE, FO SAID YES! INTL RELIEF OFFICER WAS MOST EXPERIENCED ON THE LEG, WHICH IS WHY THE FO USED HIM AS A RESOURCE. ATC THEN VECTORED US TOWARD THE TRANSITION. WE APOLOGIZED 3 TIMES AND ATC CTLR SAID IT WAS NOT A PROB. CAPT HAD COPIED THE NAME OF THE DEP BUT NOT THE TRANSITION AND HAD CHKED THE FLT PLAN AND THE FMC, WHICH AGREED. 1. CTLR THAT ISSUED THE CLRNC HAD APPARENTLY SAID 'CALL ME BACK WHEN YOU ARE READY TO COPY.' WE DIDN'T UNDERSTAND HIM AND WAITED FOR OUR CLRNC. WHEN WE CALLED HIM AGAIN, HE RATTLED IT OFF SO FAST WE WEREN'T READY TO COPY, AND MISHEARD THE CLRNC. 2) 3 CAPT CREW, 2 CHK AIRMEN, AND 1 DESIGNEE ON THE ACFT -- WE ALL KNOW THE PITFALLS THERE. 3) I WILL ENSURE CLRNC IS UNDERSTOOD BY ME COMPLETELY IN FUTURE. 4) FOREIGN LANGUAGE DIFFICULTIES.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.