B737 crew did not make a controller issued crossing restr.

Attributes
ACN	411330
Time
Date	199808
Day	Fri
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : phl
State Reference	PA
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zdc tower : jnu
Operator	common carrier : air carrier
Make Model Name	B737-300
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	descent other
Route In Use	arrival other arrival star : star
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
Experience	flight time last 90 days : 255 flight time total : 14000 flight time type : 6000
ASRS Report	411330
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial pilot : instrument
Events
Anomaly	altitude deviation : undershoot non adherence : published procedure non adherence : clearance
Independent Detector	other controllera
Resolutory Action	controller : issued new clearance
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

On descent on the vcn STAR, center gave us a crossing restr. At the same time, the flight attendant rang us. First officer was flying. I answered the radio, then answered flight attendant. First officer programmed the FMC. Somehow sie VOR dropped from FMC. First officer said he didn't do it. I was talking on interphone to a flight attendant and thus distraction by other duties. Center said there wasn't a conflict, but we did go off the STAR.

Original NASA ASRS Text

Title: B737 CREW DID NOT MAKE A CTLR ISSUED XING RESTR.

Narrative: ON DSCNT ON THE VCN STAR, CTR GAVE US A XING RESTR. AT THE SAME TIME, THE FLT ATTENDANT RANG US. FO WAS FLYING. I ANSWERED THE RADIO, THEN ANSWERED FLT ATTENDANT. FO PROGRAMMED THE FMC. SOMEHOW SIE VOR DROPPED FROM FMC. FO SAID HE DIDN'T DO IT. I WAS TALKING ON INTERPHONE TO A FLT ATTENDANT AND THUS DISTR BY OTHER DUTIES. CTR SAID THERE WASN'T A CONFLICT, BUT WE DID GO OFF THE STAR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.