Passenger service disrupted because of 2 passenger who were fighting with each other. The purser had...

Attributes
ACN	395616
Time
Date	199803
Day	Mon
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : lhr
State Reference	FO
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : eggx
Operator	common carrier : air carrier
Make Model Name	MD-11
Operating Under FAR Part	Part 121
Navigation In Use	Other Other
Flight Phase	cruise other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	395616
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Although I was not in any way involved, I understand 2 passenger exchanged several blows before being separated, reseated and calmed down. As first class galley, only know that purser had to go back to coach several times to soothe situation! Callback conversation with reporter revealed the following information: reporter states that the purser's absence due to the fighting passenger caused her to work the first class service by herself. This was definitely interference in the flight attendant's duties. No auths were called to meet the aircraft. The word that the reporter received was that the purser was able to get cooperation from a couple who agreed to change seats so that the 2 fighting passenger could be seated further apart. Apparently words were exchanged by these 2 passenger prior to boarding the aircraft and things developed from that into a very disruptive scenario.

Original NASA ASRS Text

Title: PAX SVC DISRUPTED BECAUSE OF 2 PAX WHO WERE FIGHTING WITH EACH OTHER. THE PURSER HAD TO DEAL WITH THE SIT AND TRY TO SEPARATE THEM AND REARRANGE SEATING TO KEEP THEM APART.

Narrative: ALTHOUGH I WAS NOT IN ANY WAY INVOLVED, I UNDERSTAND 2 PAX EXCHANGED SEVERAL BLOWS BEFORE BEING SEPARATED, RESEATED AND CALMED DOWN. AS FIRST CLASS GALLEY, ONLY KNOW THAT PURSER HAD TO GO BACK TO COACH SEVERAL TIMES TO SOOTHE SIT! CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THAT THE PURSER'S ABSENCE DUE TO THE FIGHTING PAX CAUSED HER TO WORK THE FIRST CLASS SVC BY HERSELF. THIS WAS DEFINITELY INTERFERENCE IN THE FLT ATTENDANT'S DUTIES. NO AUTHS WERE CALLED TO MEET THE ACFT. THE WORD THAT THE RPTR RECEIVED WAS THAT THE PURSER WAS ABLE TO GET COOPERATION FROM A COUPLE WHO AGREED TO CHANGE SEATS SO THAT THE 2 FIGHTING PAX COULD BE SEATED FURTHER APART. APPARENTLY WORDS WERE EXCHANGED BY THESE 2 PAX PRIOR TO BOARDING THE ACFT AND THINGS DEVELOPED FROM THAT INTO A VERY DISRUPTIVE SCENARIO.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Passenger service disrupted because of 2 passenger who were fighting with each other. The purser had to deal with the situation and try to separate them and rearrange seating to keep them apart.