Flight crew of an medium large transport failed to start descent in time to make crossing altitude due to cabin attendant conversation distraction. Flight crew requested relief from the restr to ATC which was given.

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Attributes
ACN	395450
Time
Date	199803
Day	Thu
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : blh
State Reference	CA
Altitude	msl bound lower : 29000 msl bound upper : 37000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zab
Operator	common carrier : air carrier
Make Model Name	Commercial Fixed Wing
Operating Under FAR Part	Part 121
Flight Phase	cruise other other
Route In Use	arrival other arrival star : star
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp pilot : commercial
Experience	flight time last 90 days : 200 flight time total : 10000 flight time type : 5000
ASRS Report	395450
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : commercial
Events
Anomaly	altitude deviation : crossing restriction not met non adherence : clearance
Independent Detector	other flight crewa
Resolutory Action	controller : issued new clearance
Consequence	Other
Supplementary
Primary Problem	Flight Crew Human Performance
Air Traffic Incident	Pilot Deviation

Narrative:

We were given a crossing altitude of FL290 at scole intersection approaching phx on the arlin arrival. Due to cockpit distrs with flight attendant questions and company radio call we delayed our descent too long. We asked for and received clearance to have crossing restr lifted. We were told by ZAB that 'it isn't a problem' and 'not to worry about it.' due to the emphasis on crossing altitudes, I am submitting this report.

Original NASA ASRS Text

Title: FLC OF AN MLG FAILED TO START DSCNT IN TIME TO MAKE XING ALT DUE TO CABIN ATTENDANT CONVERSATION DISTR. FLC REQUESTED RELIEF FROM THE RESTR TO ATC WHICH WAS GIVEN.

Narrative: WE WERE GIVEN A XING ALT OF FL290 AT SCOLE INTXN APCHING PHX ON THE ARLIN ARR. DUE TO COCKPIT DISTRS WITH FLT ATTENDANT QUESTIONS AND COMPANY RADIO CALL WE DELAYED OUR DSCNT TOO LONG. WE ASKED FOR AND RECEIVED CLRNC TO HAVE XING RESTR LIFTED. WE WERE TOLD BY ZAB THAT 'IT ISN'T A PROB' AND 'NOT TO WORRY ABOUT IT.' DUE TO THE EMPHASIS ON XING ALTS, I AM SUBMITTING THIS RPT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.