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B737 flight crew was assigned a heading of 200 degrees out of ewr and read back the clearance. Later, departure controller gets upset because he had wanted them on a 240 degree heading. Controller showed some evidence of an overload and frustration due to the traffic volume.
| Attributes | |
| ACN | 381400 |
| Time | |
| Date | 199709 |
| Day | Thu |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : ewr |
| State Reference | NJ |
| Altitude | msl bound lower : 3000 msl bound upper : 3000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : n90 tower : ord |
| Operator | common carrier : air carrier |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : intermediate altitude |
| Route In Use | departure other departure sid : sid enroute : on vectors |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : flight engineer pilot : atp |
| ASRS Report | 381400 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 80 flight time total : 3200 flight time type : 80 |
| ASRS Report | 381401 |
| Events | |
| Anomaly | non adherence : clearance other anomaly other other spatial deviation |
| Independent Detector | other controllera |
| Resolutory Action | controller : issued new clearance other |
| Consequence | Other |
| Supplementary | |
| Primary Problem | ATC Human Performance |
| Air Traffic Incident | Pilot Deviation Operational Deviation other |
Narrative:
On departure control, controller gave heading off SID of 200 degrees. Captain read back 200 degrees. 4 mi later controller said 'are you on a 240 degree heading?' we said 'no, 200 degrees and that's what I had read back.' he assigned a 270 degree heading then. Then when someone on frequency stepped on someone else he said 'let me talk or we're gonna shut this whole area down.' from this statement I would assume the controller was at his limit and probably didn't pay attention to our readback. Supplemental information from acn 381401: he was clearly upset at us and instructed us to fly 270 degrees immediately.
Original NASA ASRS Text
Title: B737 FLC WAS ASSIGNED A HDG OF 200 DEGS OUT OF EWR AND READ BACK THE CLRNC. LATER, DEP CTLR GETS UPSET BECAUSE HE HAD WANTED THEM ON A 240 DEG HDG. CTLR SHOWED SOME EVIDENCE OF AN OVERLOAD AND FRUSTRATION DUE TO THE TFC VOLUME.
Narrative: ON DEP CTL, CTLR GAVE HDG OFF SID OF 200 DEGS. CAPT READ BACK 200 DEGS. 4 MI LATER CTLR SAID 'ARE YOU ON A 240 DEG HDG?' WE SAID 'NO, 200 DEGS AND THAT'S WHAT I HAD READ BACK.' HE ASSIGNED A 270 DEG HDG THEN. THEN WHEN SOMEONE ON FREQ STEPPED ON SOMEONE ELSE HE SAID 'LET ME TALK OR WE'RE GONNA SHUT THIS WHOLE AREA DOWN.' FROM THIS STATEMENT I WOULD ASSUME THE CTLR WAS AT HIS LIMIT AND PROBABLY DIDN'T PAY ATTN TO OUR READBACK. SUPPLEMENTAL INFO FROM ACN 381401: HE WAS CLRLY UPSET AT US AND INSTRUCTED US TO FLY 270 DEGS IMMEDIATELY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.